Jairo Asencio Gonçalvez
Cabin Crew / Flugbegleiter
Stockholm-Arlanda
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Purser
Ryanair
Stockholm
04.2023 - Current
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Maintained and completed administrative records and documents to meet company requirements.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines to departing on time and save up to 5 minutes in every turnaround.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cabin Crew
Ryanair
Marseille
05.2022 - 03.2023
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Flying time of approximately 95 hours per month.
Department Manager
Mercadona
Madrid
08.2016 - 03.2022
- .
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased sales by 8%
Team Member
Mcdonald's
Madrid
12.2014 - 06.2016
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Trained new team members by relaying information on company procedures and safety requirements
- Learned all required tasks quickly to maximize performance
Education
Professional Qualifications - Level 3 Diploma IT
IES Ribera Del Tajo
Talavera De La Reina 10.2021 - Current
Cabin Crew Attestation - Certificate
Air Hostess Aeronautic Academy
Madrid 10.2015 - 02.2016
Curso De Auxiliar De Altos Vuelos - Certificate
Air Hostess
Madrid 10.2015 - 02.2016
High School -
IES Jose Miravent
Isla Cristina 09.2006 - 06.2015
Skills
Good team player
Resilient
Polite
Positive
Good communication skills
Adaptability
Food Preparation And Safety
Verbal And Written Communication
Company policy adherence
Hospitality service expertise
Infant AED and CPR
Preflight briefings
Airline Operations
Aviation regulations
Sales expertise
Interpersonal communications
Certification
Boeing 737-800 series
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Purser
Ryanair
04.2023 - Current
Cabin Crew
Ryanair
05.2022 - 03.2023
Boeing 737-800 series
04-2022
Boeing 737-8200 series
04-2022
Professional Qualifications - Level 3 Diploma IT
IES Ribera Del Tajo
10.2021 - Current
Department Manager
Mercadona
08.2016 - 03.2022
Cabin Crew Attestation - Certificate
Air Hostess Aeronautic Academy
10.2015 - 02.2016
Curso De Auxiliar De Altos Vuelos - Certificate
Air Hostess
10.2015 - 02.2016
Team Member
Mcdonald's
12.2014 - 06.2016
High School -
IES Jose Miravent
09.2006 - 06.2015