Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
References
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Jack Jeng

Jack Jeng

Lund,M

Summary

Dynamic Managing Director with over 2 years of progressive leadership experience in the travel and hospitality sectors. Proven expertise in operational management, financial planning, and enhancing customer relations, exemplified by driving client satisfaction and repeat business. Successfully developed marketing strategies that elevated brand visibility, achieving a significant revenue increase. Passionate about fostering strong team dynamics and meeting organizational objectives, poised to deliver impactful results in any management role.

Overview

11
11
years of professional experience

Work History

Managing Director

Warmness Travel Agency
05.2023 - Current
  • Directed daily agency operations, optimizing client bookings, conceptualizing innovative travel packages, and enhancing customer relations.
  • Formulated and executed comprehensive marketing strategies across social media and other channels, bolstering brand visibility and client engagement.
  • Oversaw financial planning and budgeting, negotiating advantageous terms with suppliers to ensure competitive pricing and efficient service delivery.
  • Cultivated robust client relationships, achieving high satisfaction rates and fostering repeat business.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.

Department Manager

ICA
10.2018 - 05.2024
  • Spearheaded two pivotal departments within Sweden's leading food retail distributor, concentrating on innovative marketing strategies and brand placement.
  • Engineered and implemented effective cross-selling strategies that significantly boosted revenue through enhanced in-store brand visibility and positioning.
  • Monitored department goals, ensuring alignment with ICAs broader objectives to elevate revenue and improve customer experience.
  • Facilitated team activities and training, instilling a customer-centric culture and promoting professional growth within the team.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Guest Relations Officer / Front Desk

Holiday Inn Hotel
09.2016 - 09.2018
  • Supervised front desk operations, delivering seamless check-in/out experiences and adeptly addressing guest needs.
  • Collaborated closely with housekeeping and maintenance teams to ensure elevated room standards and guest satisfaction.
  • Provided practical training for new team members, contributing to a positive, efficient, and team-oriented workplace.

Front Desk Receptionist

Holiday Inn Hotel
08.2014 - 09.2016
  • Managed reservations and facilitated guest arrivals/departures, ensuring a smooth and welcoming experience.
  • Maintained an extensive knowledge of hotel services and promotions to provide insightful recommendations to guests.
  • Ensured compliance with hotel policies and safety protocols, contributing to a secure and satisfactory guest environment.

Education

Advanced Diploma - Hospitality Management

West London College, Associate Campus of Heriot Watt University
London, UK
08-2014

High school Diploma - Business and Administration Program

Vipaholm High School
Lund
06.2011

Skills

  • Operations Management
  • Customer Service & Relations
  • Team Leadership
  • Marketing & Brand Strategy
  • Communication
  • Problem-Solving
  • Team collaboration
  • Quality assurance
  • Staff management
  • Service Standards
  • Guest Experience

LANGUAGES

English
Swedish

Timeline

Managing Director

Warmness Travel Agency
05.2023 - Current

Department Manager

ICA
10.2018 - 05.2024

Guest Relations Officer / Front Desk

Holiday Inn Hotel
09.2016 - 09.2018

Front Desk Receptionist

Holiday Inn Hotel
08.2014 - 09.2016

Advanced Diploma - Hospitality Management

West London College, Associate Campus of Heriot Watt University

High school Diploma - Business and Administration Program

Vipaholm High School

References

Sumayyah Kharodia
Service Manager, Holiday Inn Hotel
📞 +44 7981 831517
✉️ sumayyahhumayrah@hotmail.com

Lena Lunden
Manager, ICA
📞 +46 7230 66300
✉️ linalunden63@hotmail.com

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Jack Jeng