Ivana Pupovac

Work History

Scandic Göteborg Central

05.2022 - Current

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Offered friendly and efficient service to customers, handled challenging situations with ease.

Kozmeticki salon Sandra

09.2012 - 10.2021

Arranged merchandise to present visually appealing displays and attract clientele.
Provided training and mentoring to new staff to maximize performance.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Processed payments, entering sales in register for prompt customer service.
Maintained counter and display areas for cleanliness and organization.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Advised clients on how to care for skin and nails with available products and replenished stock.
Sold products and related merchandise according to customer service techniques and professional selling skills.
Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

Zadar film d.o.o

05.2008 - 08.2012

Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Provided assistance to guests with special needs and helped with seat accommodations.
Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
Monitored and kept emergency exit pathways clear and accessible during show.
Participated in on-going training and drills to prepare for emergency situations.
Greeted customers with smile and provided friendly, knowledgeable service.

Pekara Kod Pere

08.2004 - 04.2007

Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Maintained safe food handling standards at all times.
Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Offered every customer exceptional service and learned regular customers' preferences.
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.