Iulia Nicorici
Gothenburg ,Sweden
Summary
Detail-oriented professional coordinating resident communication and meeting schedules to foster positive community-management relationships. Balances competing priorities while ensuring clear, confidential communication throughout service delivery. Builds strong relationships with residents and stakeholders through effective communication and empathy, adept at swift adaptation to new situations and addressing concerns promptly.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work History
Resident Liaison Officer
Preh Sweden
Gothenburg, Sweden
02.2024 - Current
- Negotiated solutions between residents and management, balancing needs and expectations.
- Coordinated resident meetings to discuss project updates and gather feedback for improvements.
- Delivered high-quality customer service, addressing resident enquiries with professionalism and empathy.
- Enhanced clarity and reliability of communication processes within the team.
- Maintained confidentiality of resident information, upholding privacy and trust.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Guided daily operations based on current and upcoming projects.
- Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
- Monitored service delivery and intervened proactively to correct problems.
- Coordinated team workflow to meet objectives, maintain schedules and match budgets.
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Provided tailored solutions to customers after conducting thorough research on their needs.
- Provided tailored solutions to customers after conducting thorough research on their needs.
System Test Manager
Preh Romania
Iasi, Romania
07.2023 - 01.2024
- Conducted comprehensive software testing, including functional, regression, and performance tests, to identify bugs and issues for resolution.
- Performed end-to-end system tests to assess validity of code changes and system improvements.
- Developed detailed test plans and cases based on software specifications and user requirements, covering all critical functionalities.
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Utilised JIRA for bug tracking and project management, streamlining communication and task allocation within the testing team.
- Established objectives for quality assurance teams and monitored progress against goals.
- Prioritised bugs through focused data collection and analysis, driving continual innovation.
- Worked with R&D and Support departments to troubleshoot system issues and defects and propose solutions.
- Participated in daily stand-ups and sprint planning meetings as part of the Agile process, ensuring testing activities aligned with project goals.
Advanced quality planner
Preh Iasi
Romania, Iasi
03.2022 - 07.2023
- Developed and implemented quality assurance protocols to improve product reliability and safety.
- Conducted thorough inspections and audits to maintain compliance with ISO 9001 standards.
- Led investigations into quality-related issues, determining defects' root causes and implementing preventive measures to eradicate identified problems.
- Executed quality tests on company products to determine improvements or flaws.
- Optimised testing procedures to streamline quality checks without compromising on standards.
- Assessed potential risks in production processes, implementing mitigation strategies to safeguard quality.
- Coordinated with engineering teams to define quality criteria for new product development projects.
- Conducted thorough quality assessments to determine if products met company's high-quality standards.
- Managed documentation for quality assurance activities, ensuring traceability and compliance.
- Prepared detailed reports on quality performance indicators for senior management review.
- Facilitated training sessions on quality control techniques and tools for production staff.
- Submitted quality audits and accreditation applications and enforced established standards to keep production processes in check.
- Closely observed operations to ensure workflows and processes complied with safety regulations.
SW Tester
Preh Iasi
Iasi, Romania
10.2017 - 03.2022
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Designed detailed test plans and cases to guide team efforts and maintain consistency.
- Optimised test processes through the introduction of test automation frameworks, achieving greater efficiency and consistency in testing efforts.
- Reviewed and validated requirements and technical specifications to develop and execute test plans.
- Developed detailed test plans and cases based on software specifications and user requirements, covering all critical functionalities.
- Conducted comprehensive software testing to identify bugs and improve product quality.
- Executed stress tests to evaluate software performance under extreme conditions.
- Performed end-to-end system tests to assess validity of code changes and system improvements.
- Analysed test results, reported findings to stakeholders, and recommended improvements to enhance software quality and user experience.
- Identified security vulnerabilities through rigorous testing, contributing to safer software products.
- Developed test plans for new software products, considering use and abuse cases to assess vulnerabilities.
- Analysed user requirements to develop appropriate testing strategies for each project.
- Managed databases of known defects, ensuring accurate tracking and prioritisation of issues.
- Carried out automated and manual test execution, delivering relevant test coverage.
- Coordinated exploratory testing with developers and external testers to proactively assess viability.
- Collaborated with development teams to discuss test results and propose enhancements.
- Participated in daily stand-ups and sprint planning meetings as part of the Agile process, ensuring testing activities aligned with project goals.
- Facilitated user acceptance testing sessions with clients, gathering feedback to refine and perfect software products before launch.
- Collaborated with all key stakeholders to understand client's anticipated outcome for product testing.
- Produced findings reports to assist senior leadership with improving operations.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Analysed and adjusted software testing systems to increase performance and efficiency.
- Utilised JIRA for bug tracking and project management, streamlining communication and task allocation within the testing team.
- Prioritised bugs through focused data collection and analysis, driving continual innovation.
- Played a key role in the successful launch of multiple high-profile software projects, receiving commendation for dedication to quality and detail.
- Presented test reports and analysis to management including recommended software fixes.
- Evaluated the compatibility of software across various platforms and devices.
- Developed test plans for new software products, considering use and abuse cases to assess vulnerabilities.
- Prioritised bugs through focused data collection and analysis, driving continual innovation.
- Conducted comprehensive software testing to identify bugs and improve product quality.
- Evaluated the compatibility of software across various platforms and devices.
Education
Master of Science - Electronics Telecommunication and Information Technology
Gheorghe Asachi Technial Univeristy
Iasi01-2021
Skills
- Resident liaison
- Client management
- Complaint resolution
- Service delivery
- Communication facilitation
- Meeting coordination
- Stakeholder engagement
- Project coordination
- Project management
- Project execution
- Project oversight
- Risk management
- Quality assurance
- Feedback analysis
- Process optimisation
- Operational efficiency
- Jira
- Adaptive problem solving
- Team Leadership
- Teamwork
- Relationship-building
- Customer engagement
- Customer relations
- Decision making
- Active listening
- Service excellence
- Product knowledge
- VectorCAST
Languages
Romanian
First Language
English
Advanced
C1
Swedish
Beginner
A1
German
Beginner
A1
Certification
- ISTQB certified
- TUV High Voltage certified
- B driving Licence
Timeline
Resident Liaison Officer
Preh Sweden
02.2024 - Current
System Test Manager
Preh Romania
07.2023 - 01.2024
Advanced quality planner
Preh Iasi
03.2022 - 07.2023
SW Tester
Preh Iasi
10.2017 - 03.2022
Master of Science - Electronics Telecommunication and Information Technology
Gheorghe Asachi Technial Univeristy