Iresha Amali Lama Hewage
Luleå, Sweden
Summary
Ambitious and results-driven Business Master’s graduate with over nine years of expertise in sales, marketing, team leadership, and client relationship management, complemented by three years of international experience, proficient in data analysis, workflow optimization, and providing strategic insights to enhance growth and operational excellence in dynamic, fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consultant
Nextstep Consultancy AB
09.2024 - Current
- Conducted market research and data analysis to identify trends in international student mobility.
- Analyzed client inquiries and application data to enhance service offerings and strategic planning.
- Assessed operational workflows and recommended improvements to boost efficiency and client satisfaction.
- Monitored competitor activities and evaluated benchmarking data for competitive positioning.
- Provided insights to guide marketing strategies and optimize communication campaigns based on findings.
Head of Admissions
Scandinavian Scholastic Center Oy
09.2023 - 08.2024
- Facilitated guidance on application and immigration processes for students and stakeholders through online platforms.
- Reviewed admission documentation, ensuring compliance with institutional policies and country-specific requirements.
- Guided international students through Swedish and Finnish immigration procedures, providing personalized support.
- Conducted mock university admission interviews and prepared students for entrance exams, including UAS exam in Finland.
- Collaborated with partner universities in Finland to enhance admissions processes and strengthen partnerships.
- Monitored admission data to inform decision-making and optimize operational workflows.
- Planned events and developed presentation materials to promote programs to prospective students effectively.
Development Officer
Ministry of Finance
08.2019 - 08.2022
- Conducted comprehensive data analysis and reported project status, challenges, and progress to the top management.
- Designed reporting templates that enhanced project monitoring and facilitated stakeholder communication.
- Collaborated with various departments to ensure thorough documentation for stakeholder meetings.
- Coordinated surveying activities and participated in field visits and training sessions.
Junior Executive-Life Insurance Policy Servicing
HNB Assurance PLC
05.2017 - 01.2019
- Executed all functions for life insurance policy servicing, including underwriting and renewals.
- Communicated with the client portfolio to resolve complaints effectively.
- Collected and analyzed data for compliance reports, enhancing decision-making processes.
- Supervised a four-member team, monitoring performance and delivering training.
- Supervised a four-member team, monitoring performance and delivering training for optimal performance.
Junior Executive-Life Insurance Policy Servicing
Softlogic Life PLC
11.2015 - 03.2017
- Serviced life insurance policies, including underwriting, amendments, and renewals.
- Resolved customer complaints promptly with effective solutions.
- Addressed customer inquiries regarding policy details and claims efficiently.
- Collaborated with cross-functional teams to enhance policy operations.
- Ensured compliance with insurance regulations and company policies consistently.
- Generated reports on policy servicing activities and customer interactions.
- Maintained high standards of customer service to promote satisfaction.
Account Clerk
The College of English DMD (Pvt) Ltd
01.2011 - 07.2011
- Maintained accurate financial records to support auditing processes.
- Processed accounts payable and receivable transactions efficiently.
- Reconciled bank statements with financial reports to ensure accuracy.
- Assisted in preparing financial documents, reports, and summaries for management.
- Handled payroll processing and managed employee expense reports.
- Managed petty cash and prepared vouchers for financial transactions.
- Supported budget preparation and forecasting efforts to enhance planning accuracy.
- Responded to inquiries about invoices, payments, and accounts to ensure clarity.
Education
MBA - Business Administration (International Business)
Luleå University of Technology
Luleå, Sweden06-2024
Bachelor of Science - Banking & Insurance (Special)
Sabaragamuwa University of Sri Lanka
Belihuloya, Sri Lanka12-2016
Skills
- Problem solving
- Attention to detail
- Team leadership and development
- Client relationship management
- Integrity and honesty
- Analytical thinking
- Microsoft Office proficiency
Languages
Sinhalese
First Language
English
Proficient (C2)
C2
Swedish
Elementary (A2)
A2
Accomplishments
- Most Dedicated Employee Award – 2023, Scandinavian Scholastic Center Oy, Finland
- People's Bank Gold Medal awarded for outstanding performance as the top student in banking at the university (2016)
- Champion - Inter-faculty Sports Meet Chess Tournament, Sabaragamuwa University of Sri Lanka (2014)
- 1st runners-up - Inter-Faculty Sport Meet Chess Tournament, Sabaragamuwa University of Sri Lanka (2012)
Certification
- 2024 - Foundation of Project Management from Google, Coursera
- 2022 - Understanding Research Methods, University of London and SOAS University of London
- 2021 - Advanced MS Excel for Data Analysis, AAT Business School, Sri Lanka
- 2020 - CIMA Certification in Business Accounting, CIMA
- 2015 - Licentiate Examination, Insurance Institute of India
- 2014 - Toastmasters International (Millennium TMC No. 7595), Speechcraft Programme
- 2012 - Foundation and Intermediate Examinations, Association of Accounting Technicians of SL (AAT)
References
References available upon request.
Timeline
Consultant
Nextstep Consultancy AB
09.2024 - Current
Head of Admissions
Scandinavian Scholastic Center Oy
09.2023 - 08.2024
Development Officer
Ministry of Finance
08.2019 - 08.2022
Junior Executive-Life Insurance Policy Servicing
HNB Assurance PLC
05.2017 - 01.2019
Junior Executive-Life Insurance Policy Servicing
Softlogic Life PLC
11.2015 - 03.2017
Account Clerk
The College of English DMD (Pvt) Ltd
01.2011 - 07.2011
MBA - Business Administration (International Business)
Luleå University of Technology
Bachelor of Science - Banking & Insurance (Special)
Sabaragamuwa University of Sri Lanka
Similar Profiles
Sonal SuvarnaSonal Suvarna
Payroll Manager for Nordics and East EU Countries at Tata Consultancy Services Sverige AB, StockholmPayroll Manager for Nordics and East EU Countries at Tata Consultancy Services Sverige AB, Stockholm
Neha ShreeNeha Shree
Transformation Manager at Tata consultancy services ABTransformation Manager at Tata consultancy services AB
Bradley BooeBradley Booe
Recruiting/ Sales Intern at NextStep RecruitingRecruiting/ Sales Intern at NextStep Recruiting
Lavanya DharmalingamLavanya Dharmalingam
Delivery Team Lead at TATA CONSULTANCY SERVICESDelivery Team Lead at TATA CONSULTANCY SERVICES
Fredrik WingrenFredrik Wingren
Regional Director Sweden & Norway at Frends IpaasRegional Director Sweden & Norway at Frends Ipaas