Iqra Aslam
Malmo
Summary
Operations Coordinator with experience supporting Nordic markets within international healthcare and financial organisations. Specialized in operational excellence, with demonstrated proficiency in ERP and CRM systems and a track record of delivering measurable business results. Combines technical expertise with strong problem-solving abilities and cross-functional communication skills. Known for taking ownership of complex tasks. Building productive stakeholder relationships, and transforming operational challenges into scalable solutions that can measure.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Operations Coordinator
Zimmerbiomet
Copenhagen
01.2024 - Current
- Handle customer operations and end-to-end oder processing for Nordic market using ERP system SAP.
- Respond to customer inquiries via phone and sales statistics and operational reports.
- Prepared sales statistics and internal operations reports for managers to support business decisions.
- Scheduling of loan kits for hospital across countries.
- Worked closely with finance regarding invoicing issues.
- Collaborate with sales, logistics and internal team members to ensure efficient workflow.
Olympus corporation
Customer operation specialist
Copenhagen
02.2020 - 12.2023
- Managed daily operational requests while maintaining accurate data in CRM systems.
- Find ways to enhance operational effectiveness and internal procedures.
- Maintained strong internal and external communications to ensure smooth service delivery.
- Worked closely with sales reps to complete daily task such as scheduling loaner kits booking rental assets, wear and tear and invoicing.
Customer Service Representative
Nordea bank
Malmö
03.2018 - 12.2020
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained customer records of interactions and transactions for follow-up.
- Monitored accounts for potential fraudulent activity and collaborated with compliance teams to resolve issues.
- Provided customer support regarding banking products and service.
Education
Bussines Administration - Business Administration And Management
Malmö University
Malmö 08.2019 - 06.2022
Jensen Gymnasium
Malmö Skills
- SAP ERP and Mymediset
- Oracle ERP
- Salesforce CRM and Microsoft dynamics
- Excel (Advanced), PowerPoint and Word
- SharePoint
- SmartSheets
- KPI reporting and Data Analysis
- B2B Support
- Cross-Functional collaboration
- Detail-Oriented & structured Work Approach
- Multitasking & Prioritisation
- Stakeholder Management
Languages
Swedish
First Language
English
Proficient (C2)
C2
Norwegian
Advanced (C1)
C1
Danish
Intermediate (B1)
B1
Timeline
Operations Coordinator
Zimmerbiomet
01.2024 - Current
Olympus corporation
Customer operation specialist
02.2020 - 12.2023
Bussines Administration - Business Administration And Management
Malmö University
08.2019 - 06.2022
Customer Service Representative
Nordea bank
03.2018 - 12.2020
Jensen Gymnasium