Iqra Aslam
Malmö
Summary
Resourceful Customer Operations Representative known for highly productive and efficient task completion. Specialize in customer relationship management, issue resolution, and process optimization. Excel at communication, teamwork, and adaptability, ensuring seamless operations and positive client experiences. Resourceful Customer Operations Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, process optimization, and problem-solving. Excel in communication, teamwork, and adaptability to meet diverse client needs and enhance operational effectiveness.
Overview
7
7
years of professional experience
Work History
Customer Operations Representative NO&SE Customers
Zimmerbiomet
Albetslund
08.2023 - Current
- Receive, record, and process all customers' orders to ensure accurate information is processed into ERP system (SAP). Include backorders.
- Ensure credit and debit notes are processed accurately.
- Generate invoices and deal with invoice queries.
- Receiving, logging, and booking loan kit orders.
- Prepare sales statistics and analyses for Account Managers, Sales Managers, and Country Managers.
- To achieve an agreed score for all assessments and training programs.
- Arrange return documentation for hospitals and Zimmerbiomet warehouse.
Customer Operations Representative, NO&SE Customer
Olympus medical
Søborg
01.2021 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintain accurate customer contact information in our CRM system.
- Holding fluent communication with internal and external customers.
- Manage orders, including providing backorder information to customers and sales.
- Entered and coordinated sales contracts and price agreements.
Administrator Assistant ,Customer Support
Nordea Bank
Malmö
01.2018 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with account inquiries and transactions, including deposits, withdrawals, transfers, loan payments and check cashing.
Education
Economics
Jensen Gymnasium
Malmö, Sweden08-2016
Business Administration And Management
Malmö Högskola
Skills
- Customer Retention Strategies
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Communication proficiency
- Quick Learner
- Planning
- Billing and Invoicing
- Microsoft Excel and PowerPoint
- SAP software use
- Salesforce
- KYC & CRM
- Mymediet SAP
- Loanerapp
- Self-Directed
- Results-Oriented
Languages
Swedish
First Language
English
Proficient (C2)
C2
Danish
Advanced (C1)
C1
Norwegian
Proficient (C2)
C2
Timeline
Customer Operations Representative NO&SE Customers
Zimmerbiomet
08.2023 - Current
Customer Operations Representative, NO&SE Customer
Olympus medical
01.2021 - 08.2023
Administrator Assistant ,Customer Support
Nordea Bank
01.2018 - 12.2020
Economics
Jensen Gymnasium
Business Administration And Management
Malmö Högskola
Similar Profiles
Kelly TeischingerKelly Teischinger
Housekeeper at ZimmerBiometHousekeeper at ZimmerBiomet
Ryan WisleyRyan Wisley
Senior Medical Device Sales Associate at ZimmerBiometSenior Medical Device Sales Associate at ZimmerBiomet
Deanna EmmonsDeanna Emmons
Quality Floor Inspector at ZimmerbiometQuality Floor Inspector at Zimmerbiomet