Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Food and Beverage Associate
Canada’s Wonderland
08.2021 - 01.2022
Worked and regularly transferred to assist for 15+ locations including Manchu Wok, Pizza Pizza, Tim Hortans, and Starbucks.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Ability to balance cash registers, transactions and deposit establishment's earnings.
Trained new staff members on company policies and procedures.
Supported and assisted team members in handling guest inquiries, requests, and in resolving guest complaints.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Barista/Hostess
Sugarhill Desserts
11.2023 - 01.2025
Maintained a clean and organized workspace for optimal productivity and safety.
Assisted in inventory management.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Supported training for new hires.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
Provided customer experiences by efficiently managing reservations and seating arrangements.
Multitasking skills by balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.