Iman Abdallah
Gothenburg,Västra Götaland County
Summary
An experienced & hardworking individual with over 8 years experience within the operations/logistics sector. Highly motivated, flexible and wholistic in my approach.
A Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. I take pride in having great communication skills and the ability to engage with people from all different backgrounds and demographics.
Overview
18
18
years of professional experience
Work history
Head of Inbound Logistics
NA-KD
Gothenburg
2022.01 - Current
- Overall responsible for importing goods from suppliers all over the world to our warehouse in Europe.
- Planned & managed logistics across international boundaries to reliably meet delivery requirements.
- Directed daily operations to achieve maximum output and reduce costs.
- Completed freight tenders to ensure best freight options are implemented, successfully lead the road freight tender which resulted in cost savings of upwards of ca 300kSEK/month.
- Achieved higher productivity and efficiency of work processes by prioritising automation where possible.
- Defined KPI targets to maintain solid standards of work.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Led performance reviews and tailored employee feedback to facilitate professional development.
Supply Chain Coordinator
NAKDCOM ONE WORLD AB
Gothenburg, Västra Götaland
2017.10 - 2021.12
- Monitored the performance of external vendor supply chains while handling internal logistics.
- Coordinated inbound shipments from vendors all over the world to warehouses in the EU.
- Collaborated with internal teams to improve processes and provide logistics support to buyers.
- Collaborate with external partners to ensure best transport solutions are being provided and requirements are being met.
- Led cross-functional communication initiatives to improve operational efficiencies between departments.
- Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
- Successfully introduced Rail freight as an alternative to Air freight, this in turn reduced shipping costs significantly as well as put us in better standing with regards to reducing our carbon emissions.
Customer Care Agent
NAKDCOM ONE WORLD AB
Gothenburg, Västra Götaland
2017.03 - 2017.10
- Delivering a high level of customer service to International customers daily through email.
- Preparing Macros for frequently asked questions
Assistant Team Leader - Returns
NAKDCOM ONE WORLD AB
Gothenburg, Västra Götaland
2016.09 - 2017.03
- Successfully identified process inefficiencies, providing solutions that resulted in improving internal processes.
- Consistently met and exceeded operational goals through meticulous prioritisation and work planning.
- Trained new employees in returns process.
- Supervised team members in daily tasks and performance.
Warehouse Operative
NAKDCOM ONE WORLD AB
Gothenburg, Västra Götaland
2016.05 - 2016.09
- Accurately put away return goods in various warehouse locations, working with precision and care to minimise errors.
Supporter Care Assistant
Breakthrough Breast Cancer
London, Greater London
2012.02 - 2012.12
- Expertly managed quality communication, customer support and complaint handling.
- Responded promptly to enquiries from supporters and staff via email and calls
- Processed inbound/outbound supporter calls, providing information on services and promoting fundraising opportunities and cross selling.
- Ensure excellence in delivering all tasks.
- Developed and implemented record management procedures, using Raisers Edge database.
- Improved staff knowledge by reviewing and improving training material, as well as training new employees.
Call Centre Agent, Outbound Calling Coordinator & Pledge Coordinator
Islamic Relief
London, Greater London
2009.08 - 2011.09
- Worked in a customer centred environment that included serving and dealing with enquires and requests as well as processing donations.
- Consistently engaged with customers and their needs and recommend appropriate solutions to them.
- Managed a full campaign and team for outbound calling.
- Took over and managed the pledges for all UK events.
- Responsible for capturing and following up on all pledges and converting pledges into real donations.
Customer Service Advisor
Marks and Spencer
London, Greater London
2007.10 - 2008.10
- Built strong rapport with customers using exceptional communication and relationship-building skills.
Education
Svenska Som Andra Språk - Swedish
Folkuniversitetet
Gothenburg05.2016
A-Levels - Psychology, English, History & Religious Education
Burntwood Sixth Form College
London08.2006
GCSE -
The Archbishop Lanfranc School
London07.2004
Skills
- Microsoft Office proficient
- Microsoft Dynamics Navision - User
- Project management
- Leadership experience
- Data analysis
- Advanced critical thinking
- Process development
- Team building and collaboration
- Excellent written and oral communication
- Effective in problem solving and prioritising work
- Staff recruitment
- Contract negotiation and administration
- English - Native
- Tigrinya - Native
- Swedish - Good
- Arabic - Basic
Languages
Timeline
Head of Inbound Logistics
NA-KD
2022.01 - Current
Supply Chain Coordinator
NAKDCOM ONE WORLD AB
2017.10 - 2021.12
Customer Care Agent
NAKDCOM ONE WORLD AB
2017.03 - 2017.10
Assistant Team Leader - Returns
NAKDCOM ONE WORLD AB
2016.09 - 2017.03
Warehouse Operative
NAKDCOM ONE WORLD AB
2016.05 - 2016.09
Supporter Care Assistant
Breakthrough Breast Cancer
2012.02 - 2012.12
Call Centre Agent, Outbound Calling Coordinator & Pledge Coordinator
Islamic Relief
2009.08 - 2011.09
Customer Service Advisor
Marks and Spencer
2007.10 - 2008.10
Svenska Som Andra Språk - Swedish
Folkuniversitetet
A-Levels - Psychology, English, History & Religious Education
Burntwood Sixth Form College
GCSE -
The Archbishop Lanfranc School