Ilia Torap
Malmoe
Summary
Accomplished Sales Manager offering 4 years of experience developing and maximizing oral healthcare sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Territory Manager Lab & Digital Solutions
Straumann Denmark
01.2022 - Current
- Managing over 250 accounts within territory.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Analyzed sales data through CRM to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implementing company's core beliefs to support my plans and tasks.
Senior Technical Consultant
Dk Dentaldepot
08.2020 - 01.2022
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of bugs and sw issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Maintained authoritative knowledge through continued education and ongoing training.
- Maintained service area withing 3D printer and Milling machine including installation and training.
Senior Technical Support Consultant
3Shape
12.2017 - 09.2020
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintaining customer training on-site and abroad.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monthly reporting to Development and product managers.
- Managing over 25 customer calls per day
Dental Laboratory Technician
Schmidt Dental
03.2015 - 01.2018
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- Cadcam supervise - Digitalization
Insurance Broker
Connecting Sweden
01.2010 - 09.2011
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold medical insurance policies to new and existing customers.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Photographer
Skånska Dagbladet
05.2009 - 12.2009
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
Education
Bachelor of Science - Laboratory Dental Technician
Københavns Tekniske Skole
Herlev 03.2015
Insurance Broker - Insurance And Risk Management
Connecting Sweden
Malmoe02.2010
High School Diploma -
Mediegymnasiet
Malmoe06.2009
Skills
- Budget Management
- Business Development
- Goals and Performance
- Contract Negotiation
- Goal Setting
- Business Growth
- Sales Forecasting
- Pipeline Development
- Opportunities Identification
- Customer Relationship Management
- Team Collaboration and Leadership
- Product and Service Sales
- Market Penetration Strategies
- Lead Prospecting
- Territory Management
- Multitasking and Organization
- Consultative Sales
- CRM Software
- Trend Analysis
- Administrative Ability
- Time Management
- Competitor Research
Certification
Sales Coaching
Teambuilding
3Shape Partner program
X1 CBCT scanner installation
Languages
Swedish, Arabic, English, Danish
Native language
Danish
Upper intermediate
B2
English
Upper intermediate
B2
Swedish
Advanced
C1
Arabic
Advanced
C1
Timeline
Territory Manager Lab & Digital Solutions
Straumann Denmark
01.2022 - Current
Senior Technical Consultant
Dk Dentaldepot
08.2020 - 01.2022
Senior Technical Support Consultant
3Shape
12.2017 - 09.2020
Dental Laboratory Technician
Schmidt Dental
03.2015 - 01.2018
Insurance Broker
Connecting Sweden
01.2010 - 09.2011
Photographer
Skånska Dagbladet
05.2009 - 12.2009
Bachelor of Science - Laboratory Dental Technician
Københavns Tekniske Skole
Insurance Broker - Insurance And Risk Management
Connecting Sweden
High School Diploma -
Mediegymnasiet
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