Ida Eyi Heathcote-Fumador

• Lead research-driven technology innovation for healthcare in Ghana
• Translate user requirements to technical requirements for building an LLM solution that solves present accessibility and linguistic challenges in Ghana healthcare.
• Conducted market research and competitive analysis to ensure product viability
• Remote

• Collaborated in Scrum teams to deliver user-centered healthcare applications.
• Ensured alignment between technical implementation and product priorities.
• Strengthened cross-functional teamwork and agile development practices.

• Managed demanding customer accounts and product life cycles for payment solutions.
• Reduced support turnaround from six days to under 48 hours, improving customer satisfaction.
• Built long-lasting business relationships and drove innovation through stakeholder collaboration.

• Increased client base by integrating applications with strategic partner APIs.
• Improved customer retention through UX-driven enhancements.
• Reduced response time to support tickets from six days to 24 hours.

• Researched digital transformation, data governance, and sustainable transitions in complex ecosystems.
• Engaged with industry professionals to align academic insights with organizational challenges.
• Developed strategic frameworks for circular innovation and stakeholder collaboration.

Developed cloud-based and wireless applications and sustainable IT solutions.

• Erasmus Mundus, 2016 from EU

Studied and built wide area networking and web-based applications.