Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Hugo Carvalho

Sollentuna,AB

Summary

Dynamic hospitality professional with a proven track record, excelling in customer service excellence and menu design. Recognized for enhancing dining experiences and training staff to ensure high-quality service. Skilled in inventory oversight and team collaboration, consistently driving operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Waiter

Botica
Stockholm, Sweden
03.2024 - Current
  • Elevated dining experiences by delivering exceptional customer service.
  • Conducted daily briefings to enhance team coordination and ensure seamless service.
  • Trained new staff on menu items and service protocols for consistent quality.
  • Created and updated written menus to reflect current food offerings.
  • Developed wine list to align with restaurant goals, updating weekly.
  • Oversaw stock levels of wine, beer, and soft drinks, managing ordering processes.
  • Facilitated communication between coworkers and management to foster a positive work environment.

Head Bartender

Honor Sushi
Charneca, Portugal
07.2021 - 11.2023
  • Designed unique cocktails with fresh ingredients and innovative techniques.
  • Developed seasonal menu items, boosting monthly sales significantly.
  • Trained new bartenders on drink preparation and service standards.
  • Collaborated with kitchen staff to establish beverage pairings for menu items.
  • Ensured health and safety compliance in bar operations.
  • Managed bar area, cocktail design, inventory, and customer relationships.
  • Calculated profitability for cocktails while maintaining high-quality.

Event Bartender

Street Shaker Cocktails
Lisbon, Portugal
03.2019 - 04.2021
  • Prepared and served a variety of cocktails at diverse events.
  • Trained and mentored new bartenders on drink preparation and customer service.
  • Oversaw inventory management, including ordering supplies and tracking usage.
  • Enforced health and safety regulations to maintain a clean bar environment.

Restaurant Consultant

Lan Mo
Barreiro, Portugal
03.2019 - 04.2021
  • Analyzed restaurant operations to identify areas for efficiency improvement.
  • Conducted interviews to evaluate candidates' skills and cultural fit.
  • Developed training programs to enhance new hire onboarding experience.
  • Conducted regular financial audits to monitor expenses and optimize budgeting practices.

Bartender

Mundet Factory
Lisbon, Portugal
05.2017 - 02.2019
  • Prepared a variety of cocktails and beverages to meet customer preferences.
  • Operated cash register and processed payments efficiently for customer transactions.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Intern Bartender

Red Frog
Lisbon, Portugal
03.2016 - 05.2016
  • Assisted team with daily project tasks and workflow organization.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Management: Food And Beverages -

Setubal's Hospitality School
Setubal
03-2017

Skills

  • Menu design
  • Customer service excellence
  • Inventory oversight
  • Team collaboration
  • Conflict management
  • Training facilitation
  • Event coordination
  • Time optimization
  • Communication effectiveness
  • Dining service expertise
  • Upselling strategies

Affiliations

  • Playing basketball
  • Playing video games
  • Travelling

Languages

Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Swedish
Beginner (A1)
A1

References

References available upon request.

Timeline

Senior Waiter

Botica
03.2024 - Current

Head Bartender

Honor Sushi
07.2021 - 11.2023

Event Bartender

Street Shaker Cocktails
03.2019 - 04.2021

Restaurant Consultant

Lan Mo
03.2019 - 04.2021

Bartender

Mundet Factory
05.2017 - 02.2019

Intern Bartender

Red Frog
03.2016 - 05.2016

Management: Food And Beverages -

Setubal's Hospitality School

Similar Profiles

CREATE PROFILE
Hugo Carvalho