Hicham Hajir
Malmö
Summary
Talented food and Beverage expertise with background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Focused on contributing to business through personal and professional networking. Organized supervisor with expertise in event planning. Forward-thinking leader with success in tactical and strategic planning and organizational roadmap development. Highly responsive to company and client needs. Self-directed event coordinator with over 17 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader. Competent Event operation manaer with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
12
12
years of professional experience
Work History
Event Operations Manager
Grand Hotel Lund
10.2021 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Assistant Director of Food & Beverage
Grand Hotel Lund
11.2019 - 10.2021
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Schedule performance
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Banquet Manager
Clarion Hotel Malmö Live
05.2015 - 04.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Plan and generate schedule for over 50 employees and 5 different departments
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Conference Manager
Quality Hotel The Mill
08.2019 - 11.2019
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Team Leader
Amnesty International
01.2015 - 07.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 15 members while providing exceptional customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
Banquet and A La Carte Server
Quality Hotel Konserthuset
08.2014 - 05.2015
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Project Manager
Amnesty International
05.2013 - 08.2014
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
Restaurant Manager
Palace Grill Restaurant
01.2012 - 07.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Interacted positively with customers while promoting hotel facilities and services.
Operation Hotel Manager
Scandic Hotel
05.2012 - 02.2013
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Supervised team of 50 front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Peace And Conflict Resolution Studies
Malmö University
Malmö01.2024
Bachelor of Arts - International Migration And Ethnic Relations
Malmö University
Malmö12.2023
High School Diploma -
English 6
Malmö06.2020
Course - Political Science And Human Rights
Malmö University
Malmö01.2019
No Degree - Problem And Conflict Solutions
Oslo University
Oslo12.2012
Bachelor of Science - Occupational Therapy
Oslo University
Oslo06.2011
Bachelor of Arts - Business Administration And Management
Business And Computer University
Lebanon06.2006
Skills
- Project Management
- Market Analysis
- Event Tracking
- Menu Planning
- Problem solution
- Team plater
- Business Administration
- Event Preparation
- Staff Management
- Event Scheduling
- Event Supervision
- Guest Relations
- Schedule Management
- Sales Expertise
- Budget Development
- Food Service Regulations
- Skilled and experienced leadership
- Problem Solver
- Works well under stress
Languages
Arabic
Native language
English
Advanced
C1
Norwegian
Advanced
C1
Swedish
Advanced
C1
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Operations Manager
Grand Hotel Lund
10.2021 - Current
Assistant Director of Food & Beverage
Grand Hotel Lund
11.2019 - 10.2021
Conference Manager
Quality Hotel The Mill
08.2019 - 11.2019
Assistant Banquet Manager
Clarion Hotel Malmö Live
05.2015 - 04.2019
Team Leader
Amnesty International
01.2015 - 07.2015
Banquet and A La Carte Server
Quality Hotel Konserthuset
08.2014 - 05.2015
Project Manager
Amnesty International
05.2013 - 08.2014
Operation Hotel Manager
Scandic Hotel
05.2012 - 02.2013
Restaurant Manager
Palace Grill Restaurant
01.2012 - 07.2014
No Degree - Peace And Conflict Resolution Studies
Malmö University
Bachelor of Arts - International Migration And Ethnic Relations
Malmö University
High School Diploma -
English 6
Course - Political Science And Human Rights
Malmö University
No Degree - Problem And Conflict Solutions
Oslo University
Bachelor of Science - Occupational Therapy
Oslo University
Bachelor of Arts - Business Administration And Management
Business And Computer University
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