Summary
Overview
Work History
Education
Skills
Languages
References
Volunteer Experience
Timeline
Generic
HESHAN GUNASEKARA

HESHAN GUNASEKARA

Summary

I aim to attain an engaging opportunity to position myself in the field of customer service, marketing, hospitality and management. I am a motivated, adaptable, and responsible person with good communication and leadership skills and will utilize these skills to build a connection within my work and my colleagues and use my maximum potential to succeed in the things I do related to my profession and develop through experiences and feedback. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Waiter

OPSO Cafe & Restaurant
01.2023 - 01.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Trained new servers on restaurant policies and procedures.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.

Waiter

Jetwing Blue
01.2019 - 01.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Waiter

Jetwing Citadel
01.2017 - 01.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Trainee Waiter

Araliya Hotel
01.2016 - 01.2017
  • Handled guest complaints gracefully, resolving issues quickly to maintain a pleasant dining experience.
  • Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
  • Upheld high levels of cleanliness by consistently wiping down tables, chairs and other surfaces frequently touched by customers.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Passed -

Richmond College - Galle

Certification -

ACHE American College of Higher Education

CBF -

Institute of Bankers Sri Lanka

Passed -

Richmond College - Galle

Associate of Arts - Hospitality Administration And Management

City & Guilds
Colombo, Sri Lanka
09.2017

Skills

  • Customer Service
  • Sales & Marketing
  • People Management
  • Public Speaking
  • Communication
  • Microsoft Office
  • Strong multitasking
  • Order Taking
  • Professional Appearance
  • Order Management
  • Order Accuracy

Languages

English
Sinhala

References

  • Pasindhu Mendis, Talent Acquisition Coordinator, Alfa Laval, pasindhumendis@gmail.com
  • A.A Lasantha Perera, Manager - Tech Lead BI/DSS, AHL Business Solution (Pvt) Ltd, Level 06, World Trade Center, Colombo 01, +64226790996

Volunteer Experience

  • Galle Literary Festival - 2018
  • Galle Literary Festival - 2019

Timeline

Waiter

OPSO Cafe & Restaurant
01.2023 - 01.2024

Waiter

Jetwing Blue
01.2019 - 01.2022

Waiter

Jetwing Citadel
01.2017 - 01.2019

Trainee Waiter

Araliya Hotel
01.2016 - 01.2017

Passed -

Richmond College - Galle

Certification -

ACHE American College of Higher Education

CBF -

Institute of Bankers Sri Lanka

Passed -

Richmond College - Galle

Associate of Arts - Hospitality Administration And Management

City & Guilds

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