Heng Zhang
Lund
Summary
Adept Duty Manager at Bank of China Anqing Branch, renowned for elevating customer satisfaction through personalized financial advice. Passed CFA Level 1, showcasing proficiency in financial analysis. Expert in Python, enhancing banking operations efficiency. Demonstrates exceptional client service skills and a keen analytical acumen.
Overview
1
1
Certification
Work History
Duty Manager
Bank of China Anqing Branch
01.2020 - 02.2020
• Customer Reception and Consultation: Attended to over 50 visiting clients daily. Addressed client inquiries regarding banking procedures, product features, and interest rate policies.
• Business Process Guidance: Guided clients through processes such as account opening, deposits and withdrawals, transfers, and loan consultations. Ensured clients understood and adhered to the bank's regulations and policies.
• Customer Service and Satisfaction Enhancement: Assisted in handling customer complaints. Provided personalized financial service advice, enhancing customer satisfaction, and the overall service quality of the bank.
Education
Master Of Finance -
Lund University
Lund, Sweden06.2025
Bachelor Of Economics - Finance
Shandong University of Science And Technology
Jinan, China06.2023
Skills
Passed the CFA Level 1 exam
Proficient in Python and Microsoft Office Suite
Experienced in financial analysis and market analysis, with a strong understanding of banking operations
Skilled in video editing, badminton, and swimming
Certification
• CFA Level 1
• Certified in Securities and Banking by the China Securities Regulatory Commission and the China Banking Association
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Duty Manager
Bank of China Anqing Branch
01.2020 - 02.2020
• CFA Level 1
• Certified in Securities and Banking by the China Securities Regulatory Commission and the China Banking Association
Master Of Finance -
Lund University
Bachelor Of Economics - Finance
Shandong University of Science And Technology
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