Hema Sri Shalini
Goteborg
Summary
Strategic Senior Analyst tackles complex projects, lead a team of up to 4 and manage constant change through innovation. Committed to identifying proactive and reactive improvement opportunities, Fluency in English and Tamil.
Overview
9
9
years of professional experience
Work History
Senior Analyst
Global logic
09.2019 - 05.2022
- Complied with service level agreements among core IT partners.
- Invoicing –Raising Invoices as per the Signed SOW, i.e. (Time and Material and Fixed Price).
- Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions.
- Reimbursement expenses invoice – receipts are pulled from the tool called Coupa and separate excel is
maintained Project wise. This way we can raise the reimbursement expense invoice. We also maintain a separate
folder for receipts to attach the same in the invoice raised. - Attrition Report- preparation of attrition report quarterly to check the trend.
Associate
Tata Consultancy Services
06.2012 - 11.2015
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
Bank Officer
Icici Bank
10.2007 - 12.2010
- Utilized up-to-date information to make effective decisions governing bank operations.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Conducted cash and key audits for controls and compliance.
- Assisted with daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
MBA - Finance And HR
03.2010
- Completed professional development in Finance
- Learning stock and Debentures, fund raising
- Investments
- small business
- hedge fund managment
Associate of Arts - Commerce
05.2007
- Completed professional development in commerce
- corporate accounting preparation of statement of accounts
- understanding Income Tax
Skills
- Business Requirements
- Templates Management
- Customer Communication
- Supplier Tracking
- Business Operations Knowledge
- Capital and Resource Allocation
- Accounts Payable and Accounts Receivable
- Administration and Management
- Independence and Initiative
- Variance Analysis
- Recommendations for Action
playing Volley ball , cooking
Volleyball is a great sport. It is equal, violence-free and cooperative. In addition, it is challenging both physically and mentally. It helps you built a team and work together.
Cooking keeps me occupied @ home, researching on healthy foods helps me knowing my kids grow better.
Languages
Tamil
Native language
E
Proficient
C2
English
Advanced
C1
Timeline
Senior Analyst - Global logic
09.2019 - 05.2022
Associate - Tata Consultancy Services
06.2012 - 11.2015
Bank Officer - Icici Bank
10.2007 - 12.2010
Anna University - MBA, Finance And HR
Womens Christian College - Associate of Arts, Commerce
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