HAZEL ROSE VILLA
Trelleborg,
Summary
A skilled communicator with extensive experience across diverse fields, I excel at building relationships and conveying ideas clearly. My adaptability and collaborative spirit enable me to thrive in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Comfort Hotel Malmö
Malmö
- Current
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Car Travel Agent
Roadsurfer
Malmö
04.2024 - 07.2024
- Provide expert guidance and exceptional service to ensure seamless Roadsurfer experiences
- Ensure successful rentals by aligning client travel needs with the ideal Roadsurfer Car
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
International Marketing Partner
SMDC
Denmark
12.2021 - 07.2023
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Customer Service Business Advisor I
Macy's Retail
USA
01.2018 - 11.2021
- Delivered exceptional support, resolving queries efficiently and training new CNX team members
- Partnered with cross-functional teams to enhance customer experience
- Consulted with clients regarding new products or services they wanted to introduce into the marketplace.
- Presented detailed reports outlining progress made towards achieving set objectives.
Fashion Journalist
FCW Magazine
San Francisco
01.2021
- Uncover emerging fashion trends, conduct interviews, and craft engaging articles for FCW Magazine
- Writing insightful pieces, and contribute to the magazine's reputation as a leading fashion publication
- Developed content for multiple news outlets, including newspapers and magazines.
Marketing Analyst
Devoteam
Malmö
- Researching and Analysing trends, competitors, and target audiences to inform Devoteam's IT service marketing strategy
- Drive Lead Generation: Develop and manage digital marketing campaigns (content, social media) to attract and engage potential clients
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and implemented marketing strategies to increase brand awareness, engagement and customer loyalty.
Public Relations & Communications Assistant
Copenhagen
- Organized media events, press conferences, and interviews with key stakeholders.
- Researched, wrote, edited, and proofread content for various publications.
Salesperson
Samsung
Philippines
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
Retail Salesperson
BackJoy
- Resolved inquiries, processed orders, and maintained a 95% satisfaction rate for BackJoy
- Collaborated on marketing campaigns that increased sales by 15%
Education
Masters - Communication Development
Malmö University
11.2024
Bachelor of Arts - Broadcast Journalism (Double Degree)
De La Salle University
09-2022
Information Technology - Web Development (HTML, Javascript and CSS)
STI College
01.2018
Skills
- Public Speaking
- Marketing automation
- Sales Promotion
- Media Relations
- Marketing campaign management
- Creative Thinking
- Business Intelligence
- Team Leadership
- Multitasking
- Problem-solving aptitude
- Influencer partnerships
- SEO activities
- Bid preparation
- Brand positioning
- PeopleSoft
- Web Analytics
- Reliability
- Media Buying
- Direct Marketing
- Content Creation
Languages
- English, Fluent
- Swedish, A3
- Danish, A3
- Spanish, A1
References
References available upon request.
Timeline
Car Travel Agent
Roadsurfer
04.2024 - 07.2024
International Marketing Partner
SMDC
12.2021 - 07.2023
Fashion Journalist
FCW Magazine
01.2021
Customer Service Business Advisor I
Macy's Retail
01.2018 - 11.2021
Receptionist
Comfort Hotel Malmö
- Current
Public Relations & Communications Assistant
Retail Salesperson
BackJoy
Marketing Analyst
Devoteam
Salesperson
Samsung
Masters - Communication Development
Malmö University
Bachelor of Arts - Broadcast Journalism (Double Degree)
De La Salle University
Information Technology - Web Development (HTML, Javascript and CSS)
STI College
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