Hayet Faxemo
Summary
Focused professional with strong background in employee relations and customer relationship. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
VIP Responsible
Djezzy
11.2018 - 07.2019
- Working with VIP clients (Embassy, Government, CEOs of companies)
- On call - 24h per day availability
- Recruitment of new key customers for the company (hotel, multinationals, etc.)
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Chief Commercial Officer Assistant
Djezzy
12.2017 - 11.2018
- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Format information for internal and external communication
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with product development teams to refine offerings based on customer feedback and market demand trends.
- Collaborated with senior management to improve overall customer experience and increase profitability.
- Recruited, mentored, and supported high-performing members of sales and marketing teams.
Sales Administration Officer
Tetra Pak
01.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Administration Officer
Tetra Pak
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
HR Coordinator
Djezzy
02.2016 - 12.2016
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Reduced time-to-fill open positions by implementing targeted recruitment strategies.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Education
Human Resources Management -
Institut de Formation En Gestion IFG de Sonatrach Saint michel
12.2016
Skills
- HR policies and procedures
- Employee Relations
- Employee Onboarding
- Confidential Document Control
- Complex Problem-Solving
- Relationship Building
- Active Listening
Languages
French
Proficient
C2
English
Proficient
C2
Arabic
Elementary
A2
Swedish
Intermediate
B1
Timeline
Sales Administration Officer
Tetra Pak
05.2023 - Current
VIP Responsible
Djezzy
11.2018 - 07.2019
Chief Commercial Officer Assistant
Djezzy
12.2017 - 11.2018
Sales Administration Officer
Tetra Pak
01.2017 - 12.2017
HR Coordinator
Djezzy
02.2016 - 12.2016
Human Resources Management -
Institut de Formation En Gestion IFG de Sonatrach Saint michel
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