Harrison Katantazi

• Network connectivity troubleshooting, configuration, and installation of network equipment, such as routers, switches, and end devices.
• Investigating, diagnosing, and resolving all network-related problems.
• Maintaining pre-packaged software applications on the LAN.
• Cisco switches and routers configuration, configuration, and installation.
• Providing technical support and required training to end users, among other tasks as required.

• Offered technical support remotely by handling inquiries via phone and chat.
• Maintained policy and procedure compliance when delivering tech assistance.
• Resolved printer and scanner related issues by installing appropriate drivers or troubleshooting existing ones.
• Provided real-time support via phone, email, and chat to address customer technical concerns.
• Configured and installed hardware and software solutions to meet organizational needs.
• Configured user accounts on Active Directory and maintained user profiles.
• Trained end-users and internal staff on new technologies and system updates.

Design, implement, and manage hybrid networking; design and implement core networking infrastructure; design and implement routing; secure and monitor networks; and design and implement private access In Azure cloud Services.