Hariprasad M N

Swedbank AB(Telephony Transformation Project)

· Onsite resource for telephony transformation from Nortel CS1K to Avaya Aura.

· Audio codes SBC configuration, transformation, uplifting, redundancy planning.

· Preparation of Architecture description for the migration of ISDN services to SIP services.

· Migration of old Nortel CS1K server to new Avaya Aura platform.

· Migrating existing ISDN services to SIP services.

· Closely work with vendors like Tele2, Telia and SMN engineers on troubleshooting sessions.

· Analyze existing call flows and simplify the routings.

· Operational support engineer for CS1K, Avaya Session Manager, cloud collaboration management (CMG) and AudioCodes SBC.

· Good knowledge in analyzing Session manager logs.

· Hands-on experience in One Voice Operations Center (OVOC).

· Good knowledge in analyzing SBC logs and SIP messages.

· Worked on Trio and Genesys integration with telephony system.

TOLL(Unified Communication Administrator)

· Migration of Skype for Business on-premises to online and Microsoft Teams.

· Integration of other Office 365 applications with MS Teams

· Operational support engineer for post migration.

· Analysis of Network parameters to resolve Skype for Business issues.

· High level incident management.

· Hands-on experience in Powershell scripting.

Caterpillar (Unified Communication Administrator)

· Migration of Skype for Business on-premises to online and Microsoft Teams.

· Worked on Office 365 Licensing.

· Worked on direct routing (PSTN capabilities) on MS Teams using SBC.

· Developed tool to integrate Skype for Business and Teams call quality dashboard with 3rd party graphical representation based on the network parameters using Java and SQL.

· Worked on analyzing logs using Snooper.

· Good knowledge in pulling and analyzing Wireshark traces.

· Mentoring new joiners.

· Exposure to supporting global customers working in 24*7.

T-Mobile(Application Support Engineer)

· Good knowledge in pulling and analyzing Splunk logs.

· Proving tier-2 support for UNIX and Linux based applications.

· Collaborate with tier-3 team for product bug resolution.

· Worked on lifecycle activities to improve performance.

Operations Executive

Telstra(Network Support Engineer)

· Allocation and configuration of IP Telephones to customers.

· Analyzing and resolving day-to-day Telephony issues.

· Collaborate with core-network team to fix critical issues.

· Analyze Network tracers for live troubleshooting.