Summary
Overview
Work History
Education
Skills
Timeline
Generic
HAMPUS VRETINGER

HAMPUS VRETINGER

Järfälla

Summary

I hold a Higher Vocational Education Diploma in Game Design, where I developed a broad skill set over five years, including level design, technical design, and QA. My career also includes extensive experience in Quality Assurance and support centers, where I became proficient in queries and Excel. With strong problem-solving skills, I transitioned into Full-Stack Development, mastering technologies like Django, PostgreSQL, HTML, CSS, and JavaScript. This portfolio showcases my projects, emphasizing dynamic systems, responsive design, and a commitment to creating seamless user experiences through detailed testing and innovation.

Overview

3
3
years of professional experience

Work History

Quality Assurance

Teleperformance
Kreta/Grekland - Stockholm/Sverige
06.2021 - 10.2023
  • Performed duties of Quality Analyst Consultant for Telia
  • Ensured adherence to Telia's standards by monitoring and analysing customer service calls
  • Created queries to automate processes for identifying outlier calls.
  • Extracted statistics from agents and communicated findings to Telia and customer service leadership.


Kundtjänst medarbetare

Teleperformance
Kreta/Grekland
08.2020 - 06.2021
  • Worked as a Technical Support Consultant for Telia's customer service.
  • Responded to customer inquiries and provided information about services and products.
  • Handled orders, managed returns, and provided technical support.

Education

Higher Vocational Education - Game design

ChangeMaker education/Futuregames
09.2018 - 08.2020

Diploma of Higher Education - Full stack development

Code institute
Stockholm
05.2024 -

Skills

  • Django
  • JavaScript
  • HTML coding
  • CSS
  • Responsive Design
  • PostgreSQL
  • Problem-solving
  • Analytical skills
  • Wireframe mockups
  • Quality Assurance
  • Microsoft Excel
  • Microsoft 365
  • C

Timeline

Diploma of Higher Education - Full stack development

Code institute
05.2024 -

Quality Assurance

Teleperformance
06.2021 - 10.2023

Kundtjänst medarbetare

Teleperformance
08.2020 - 06.2021

Higher Vocational Education - Game design

ChangeMaker education/Futuregames
09.2018 - 08.2020
HAMPUS VRETINGER