Gulzar Aghalarova
Stockholm,AB
Summary
In my journey, I've found strength in adaptability and a genuine drive for self-improvement. What makes my story unique is the shift from nursing to pursuing dreams, a path filled with challenges, especially for a woman from a small town in Azerbaijan. Adapting to a new culture and language during my relocation became a significant part of this experience. Having lived in five different countries, it's a journey that's broadened my horizons, taught me resilience, and instilled a sincere commitment to continuous self-improvement. Currently pursuing a Master's in Business and Management at Stockholm School of Economics, I bring a mix of diverse experiences, adaptability, and a proven track record of academic excellence.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Asket
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer feedback data, identifying areas for improvement and implementing necessary changes.
Business Development Intern
Tiger of Sweden
08.2022 - 10.2022
- Collaborated with Tiger of Sweden's CEO and management team, providing support in various key areas across departments, including Sales, Marketing, Design and Product, and HR
- Assisted in the development of the organization by brainstorming and implementing mini-training programs in collaboration with subject matter experts within the company
- Ensured effective execution of decisions made by monitoring and overseeing their implementation
- Streamlined internal processes, contributing to improved efficiency within the business development team.
Data Entry Technician
Zafaran Pharmacy
06.2016 - 02.2018
- Maintained detailed records of order status and delivery information
- Assisted in various computer operations, including billing procedures
- Handled customer issues and inquiries promptly and professionally
- Managed filing and documentation in accordance with pharmacy regulations
Education
Bachelor's degree - Business Administration
Stockholm University
Stockholm, Sweden06.2023
Master of Science - Business And Management
Stockholm School of Economics
Stockholm, Sweden06.2025
Skills
- Critical thinking and problem solving
- Effective Time Management
- Adaptability
- Fast Learner
- Communication Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Ability to Multitask
- Management Skills
- Complaint Resolution
Languages
English
Proficient
C2
Turkish
Proficient
C2
Azerbaijani
Proficient
C2
Hobbies and Interests
- Painting
- Reading
- Meditation
- Traveling
Timeline
Customer Experience Representative
Asket
11.2023 - Current
Business Development Intern
Tiger of Sweden
08.2022 - 10.2022
Data Entry Technician
Zafaran Pharmacy
06.2016 - 02.2018
Bachelor's degree - Business Administration
Stockholm University
Master of Science - Business And Management
Stockholm School of Economics
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