Grigoris Kanargelidis
Stockholm
Summary
Achieved exceptional service quality at Ellery Beach House by mastering menu memorization and fostering guest relations, leading to a significant increase in regular customers. Skilled in cash handling and cleanliness, I excel in high-volume dining environments, ensuring guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Ellery Beach House
07.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Insurance Agent
National Insurance Company Of Greece
02.2018 - 02.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
Bartender
Gallery Cafe Bar
07.2015 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
Education
Bachelor Of Business Administration - Business Administration
Technological Institute of West Macedonia
Grevena,Greece 05.2021
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Food presentation
- Wine pairing
- Cash Handling
- Menu Memorization
- Guest Relations
- Sales Techniques
- High-volume dining
- Dining area maintenance
- Guest Relations Management
Certification
Certificate Insurance Agent
Languages
English
Advanced (C1)
Greek
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Restaurant Waiter
Ellery Beach House
07.2021 - Current
Insurance Agent
National Insurance Company Of Greece
02.2018 - 02.2021
Bartender
Gallery Cafe Bar
07.2015 - 06.2017
Bachelor Of Business Administration - Business Administration
Technological Institute of West Macedonia
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