Gopal Kasab
Customer Service Advisor
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior Customer Service Advisor
Tech Mahindra Limited
10.2021 - 02.2024
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Customer Service Executive
Credence Resource Management
06.2019 - 09.2021
- Worked in call center environment handling manual and automatically dialed outbound and inbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained consistently high success rate of collecting on overdue accounts and Achieved performance goals on consistent basis.
Customer Service Executive
B Trends Technologies And Services
11.2017 - 06.2019
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Customer Service Executive
Zensar Technologies
08.2016 - 05.2017
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Described product and service details to customers to provide information on benefits and advantages
Education
HSC - Secondary And Higher Secondary Education
Modern Jr. Colleage, Nigdi
Nigdi, Pune 04.2001 - 04.2011
Skills
Verbal and Written Communication
Teamwork and Collaboration
Calm and Professional Under Pressure
Expert and Skilled and Always Energetic
Call Volume and Quality Metrics
Sales Expertise
Strong Analytical and Problem Solving Skills
Timeline
Senior Customer Service Advisor
Tech Mahindra Limited
10.2021 - 02.2024
Senior Customer Service Executive
Credence Resource Management
06.2019 - 09.2021
Customer Service Executive
B Trends Technologies And Services
11.2017 - 06.2019
Customer Service Executive
Zensar Technologies
08.2016 - 05.2017
HSC - Secondary And Higher Secondary Education
Modern Jr. Colleage, Nigdi
04.2001 - 04.2011