Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Godfred Kofi Boakye

Umeå,AC

Summary

Dedicated Customer Care Representative with a proven track record in resolving issues and enhancing customer satisfaction. Expertise in relationship building and data management drives repeat business and customer loyalty. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Multichoice Ghana Limited
Accra taifa, Accra
09.2017 - 09.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Maintained detailed records of customer interactions in the database.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.

Housekeeper

Achimota Hospital
Accra taifa, Accra
01.2015 - 06.2016
  • Maintained cleanliness of patient rooms and common areas throughout the hospital.
  • Disinfected surfaces and equipment to ensure a safe environment for patients and staff.
  • Assisted in inventory control by restocking cleaning supplies as needed.
  • Collaborated with nursing staff to address specific cleaning requests and concerns.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.

Education

Master of Science - Management

Umea University
Umeå
08-2027

Bachelor of Science - Procurement And Logistics

Kwame Nkumah Univerisity of Science And Technology
Kumasi
08-2016

Skills

  • Project management
  • Customer service
  • Data analysis
  • Supply chain management
  • Effective communication
  • Relationship building

Languages

English
First Language

Timeline

Customer Care Representative

Multichoice Ghana Limited
09.2017 - 09.2018

Housekeeper

Achimota Hospital
01.2015 - 06.2016

Master of Science - Management

Umea University

Bachelor of Science - Procurement And Logistics

Kwame Nkumah Univerisity of Science And Technology

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Godfred Kofi Boakye