GIANINA MAE GOÑO
Arlöv
Overview
14
14
years of professional experience
Work History
Sales Support Representative
Phelps United LLC.
01.2022 - 11.2024
- Process incoming customer POs with accuracy of recipient and product.
- Completed full RMA process from evaluation to credit documentation.
- Supported external teams with order management cases and SLAs.
- Collaborated with internal departments to complete necessary operations.
- Reported weekly KPIs to management and team for review.
- Assisted in the onboarding of new team members for CS tasks.
Administrative Services Officer
Ardent World Inc.
03.2018 - 12.2019
- Set policies and made strategic decisions to enhance productivity, quality, and operational efficiency.
- Oversaw documentation and implementation of company policies and standard operating procedures.
- Managed physical office maintenance, renovations, and construction projects.
- Conducted finance and costing analysis to support budgeting and decision-making.
- Maintained and optimized communication systems, tools, and equipment based on business needs.
- Reviewed and approved invoices, permits, contracts, and internal issuance forms.
- Supervised administrative staff, maintenance teams, and external contractors.
- Ensured a safe, healthy, and efficient work environment for all office personnel.
- Planned and executed all in-house events, fostering employee engagement and organizational culture.
Human Resource & Administrative Officer
QROi Network Services Inc.
12.2016 - 03.2018
- Handled end-to-end employee onboarding/offboarding, contract preparation, and HR documentation.
- Managed internal employee relations, issued memos, implemented disciplinary actions, and explained company policies.
- Tracked employee attendance, leaves, and benefits; supported performance evaluations and basic staff counseling.
- Ensured accurate, on-time payroll processing and compliance with labor laws and training requirements.
- Managed petty cash and monitored operational expenses to ensure cost-efficiency.
- Developed process flows for HR transactions and maintained proper records of company assets.
- Oversaw office supplies and equipment inventory; coordinated repairs, maintenance, and vendor transactions.
- Organized business meetings and in-house events to foster employee engagement and team cohesion.
- Responded to employee inquiries and resolved work-related issues in a timely and professional manner.
- Ensured daily office operations ran smoothly and the workplace remained clean, safe, and efficient.
Senior Sales Coordinator
SM Hotels and Conventions Corp.
09.2015 - 10.2016
- Provided direct administrative and sales support to the AVP - Travel Trade and AVP - Sales.
- Supervised and guided sales coordinators, assisting with phone inquiries and sales support.
- Monitored revenue trends and tracked monthly sales incentives for team performance analysis.
- Organized quarterly awarding ceremonies recognizing top-performing sellers.
- Assisted clients and handled escalations in the absence of the Sales Manager.
- Supported the hiring and onboarding process of new team members.
- Facilitated regular team meetings, fostering open communication and collaboration among colleagues.
- Managed and updated CRM files to improve lead tracking, client management, and sales reporting.
- Established performance metrics for individual team members to track progress towards targets consistently.
- Trained, coached, and mentored new sales associates to ensure smooth integration and optimal performance.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of internal processes, materials, and office operations to ensure seamless workflow.
Sales Coordinator (Assistant to the Vice President – Sales)
SM Hotels and Conventions Corp.
03.2015 - 09.2015
- Provided direct day-to-day support to the executive as needed.
- Monitored daily sales, budgets, and revenue performance.
- Prepared reports, presentations, and competitor check analyses.
- Assisted in market studies and supported sales team goals.
- Coordinated with internal departments for smooth client account handling.
Guest Service Agent
The Herbs Hotel by the sea
01.2011 - 11.2011
- Assisted foreign and local guests from check-in to check-out, ensuring a seamless and welcoming experience.
- Responded to inquiries, handled phone bookings, and provided accurate information about hotel services.
- Resolved guest concerns promptly, enhancing satisfaction and improving overall guest experience scores.
- Supported front desk operations during peak hours, maintaining efficiency under pressure.
- Built strong relationships with repeat guests, contributing to increased customer loyalty.
- Coordinated with housekeeping to ensure timely room readiness and guest satisfaction.
- Acted as a liaison between guests and various departments, managing special requests and resolving issues effectively.
- Created a warm, professional environment through active listening, clear communication, and personalized service.
Education
Hotel and Restaurant Services
Arellano University
01.2014
Skills
- Problem Solving
- Service oriented
- Facilities management
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Sales Support Representative
Phelps United LLC.
01.2022 - 11.2024
Administrative Services Officer
Ardent World Inc.
03.2018 - 12.2019
Human Resource & Administrative Officer
QROi Network Services Inc.
12.2016 - 03.2018
Senior Sales Coordinator
SM Hotels and Conventions Corp.
09.2015 - 10.2016
Sales Coordinator (Assistant to the Vice President – Sales)
SM Hotels and Conventions Corp.
03.2015 - 09.2015
Guest Service Agent
The Herbs Hotel by the sea
01.2011 - 11.2011
Hotel and Restaurant Services
Arellano University
Similar Profiles
Kevin LopezKevin Lopez
Electrical Apprentice at Phelps Electric LLCElectrical Apprentice at Phelps Electric LLC
Ian RobinsonIan Robinson
Office Engineer at Hensel PhelpsOffice Engineer at Hensel Phelps
Matt MachadoMatt Machado
Area Superintendent at Hensel Phelps ConstructionArea Superintendent at Hensel Phelps Construction
Youxin LiYouxin Li
Purchaser at Spares Nordic ABPurchaser at Spares Nordic AB
K YogeswaranK Yogeswaran
Sales Support Representative at Office Beacon LLCSales Support Representative at Office Beacon LLC