Gertrude Darlene Toezay
Stockholm
Summary
I am an operations and audit-focused professional with experience in logistics, financial administration, and process control across fast-paced and high-volume environments. I have a strong background in maintaining operational efficiency, ensuring accuracy in inventory and financial processes, and supporting compliance with established procedures. In my current role as an Operations Specialist, I work closely with automated systems, where I perform basic technical troubleshooting, preventive maintenance, and issue escalation to ensure continuous system performance. This experience has given me practical exposure to system operations, fault identification, and structured problem-solving in a technical environment. Over the years, I have also developed strengths in inventory management, quality assurance, team coordination, and process improvement. My earlier experience in financial operations and auditing has equipped me with strong attention to detail, documentation skills, and a disciplined approach to handling systems and data. While my IT experience is still developing, I have a solid foundation in working with technical systems and a strong interest in expanding my skills in IT support, troubleshooting, and infrastructure operations. I am highly adaptable, detail-oriented, and committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
Work History
Operations Specialist
SELLHELP AB
09.2025 - Current
- Carried out technical maintenance and troubleshooting on automated systems to ensure optimal performance on Sure sorting machine.
- Performed both preventive and corrective maintenance to support system reliability in high-volume operations.
- Oversaw inventory management processes, ensuring accuracy between physical stock and system data.
- Managed inbound and outbound logistics, including receiving, tracking, and maintaining shipment documentation.
- Served as an escalation point for operational and technical issues, resolving challenges efficiently to maintain workflow continuity.
- Provided guidance and support to team members, ensuring compliance with operational procedures and safety standards.
- Contributed to continuous improvement initiatives aimed at enhancing efficiency and overall operational performance.
- 3 years 1 month
Safety Representative
SELLHELP AB
10.2024 - Current
- Represent employees in workplace health and safety matters in accordance with Swedish work environment regulations.
- Conduct regular safety inspections and risk assessments to identify hazards.
- Collaborate with management to improve workplace safety policies and procedures.
- Promote a strong safety culture by ensuring compliance with safety protocols.
- Participate in incident investigations and support preventive actions.
- 1 year 7 months
Operations Associate
SELLHELP AB
04.2023 - 08.2025
- Executed picking, packing, and shipping of customer orders in a fast-paced warehouse environment.
- Ensured timely and accurate order fulfillment to meet delivery targets and customer expectations.
- Maintained organization and accuracy of inventory during daily operations.
- Followed operational procedures and safety guidelines to ensure efficient workflow.
- 2 years 5 months
Production Logistics Officer
Logent
07.2022 - 04.2023
- Worked across multiple warehouse and logistics assignments including HelloFresh, Vidinge Grönt, and NA-KD.
- Assembled goods on production lines in accordance with operational standards.
- Monitored production processes and supported efficiency improvements.
- Conducted quality assurance checks on products.
- Maintained accurate storage and inventory records within warehouse systems.
- 10 months
Disbursement Administrator
Family Health International Clinical (FHIC)
08.2020 - 09.2021
- Processed requisitions for goods and services, ensuring accuracy and proper authorization.
- Prepared payment documentation and handled invoice processing in line with established procedures.
- Generated and managed various invoice types using an automated system.
- Supported additional administrative and financial tasks as required.
- 1 year 2 months
Participant Allotment Coordinator
The Mitchell Group Inc.
01.2015 - 07.2020
- Coordinated participant payments across four project sites, ensuring accuracy and timely disbursement.
- Supervised a team of four financial clerks, providing guidance and ensuring compliance with financial procedures.
- Monitored daily cash operations across project locations to maintain financial control and accountability.
- Maintained and organized financial records, including proper filing of participant expenditure documents.
- Supported audit processes as a Junior Auditor, reviewing financial documents in collaboration with the Audit Manager over a five-year period.
- Digitized and maintained monthly participant allowance records through systematic scanning and documentation.
- Performed additional administrative and financial duties as required to support project operations.
- 5 years 7 months
Education
MBA - Specialized in Audit & Control.
Kristianstad University
Kristianstad, Sweden08-2022
Certificate in Civic Leadership - Civil Leadsership
University of Nebraska-Lincoln
Lincoln-Nebraska, USA08-2019
Certificate - Internal Audit and Control
Liberia Institute of Public Administration (LIPA)
03-2017
Bachelor's degree - Accounting
Stella Maris Polytechnic
Skills
- Operations Management
- Process Improvement & Optimization
- Inventory Management & Control
- Logistics & Supply Chain Coordination
- Quality Assurance & Compliance
- Data Analysis & Reporting
- Financial Administration & Documentation
- Planning and coordination
- Cross-functional communication
- Project management
- Operations coordination Audit & Financial Skills
- Internal Audit Support
- Financial Record Keeping
- Invoice Processing & Reconciliation
Core Skills
- Budget Monitoring & Cash Handling
- Compliance & Regulatory Procedures
- Risk Assessment & Control Operational & Logistics Skills
- Warehouse Operations (Picking, Packing, Shipping)
- Inventory Reconciliation (Physical vs System)
- Inbound & Outbound Shipment Handling
- Production Logistics Coordination
- Order Fulfillment & Tracking Health, Safety & Compliance
- Workplace Safety Inspections
- Risk Assessments
- Incident Investigation
- Safety Policy Implementation
- Regulatory Compliance (Swedish Work Environment Standards)
Contact
- Gertrudedarlene@gmail.com
- Www.linkedin.com/in/gertrude-darlene-toezay-886630220 (LinkedIn)
Timeline
Operations Specialist
SELLHELP AB
09.2025 - Current
Safety Representative
SELLHELP AB
10.2024 - Current
Operations Associate
SELLHELP AB
04.2023 - 08.2025
Production Logistics Officer
Logent
07.2022 - 04.2023
Disbursement Administrator
Family Health International Clinical (FHIC)
08.2020 - 09.2021
Participant Allotment Coordinator
The Mitchell Group Inc.
01.2015 - 07.2020
Certificate - Internal Audit and Control
Liberia Institute of Public Administration (LIPA)
MBA - Specialized in Audit & Control.
Kristianstad University
Certificate in Civic Leadership - Civil Leadsership
University of Nebraska-Lincoln
Bachelor's degree - Accounting
Stella Maris Polytechnic