Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic
Geetha Venkatesan

Geetha Venkatesan

Trollhättan

Summary

Experienced engineer with a passion for artificial intelligence, machine learning, and data-driven problem solving. Skilled in data science, deep learning, NLP, and computer vision. Hands-on experience developing cloud-based software solutions at DXC Technology for 3.9 years. Collaborative and driven team player excited to contribute AI and data skills in dynamic environments while seeking professional and personal growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Science Intern

Volvo Cars
02.2025 - Current
  • Delivered a pilot NLP pipeline that clusters ServiceNow incidents and surfaces contact-driver KPIs: anonymised data with Python/PySpark on Azure Synapse, generated OpenAI Ada embeddings, applied UMAP for dimensionality reduction and HDBSCAN for unsupervised clustering, auto-labelled clusters with GPT-4 via LangChain, stored results in Snowflake, and visualised insights in Power BI.
  • LLM-quality scoring : prompt-engineered GPT-4 and Claude to rate ServiceNow articles on predefined criteria's; ran the evaluation in Azure Synapse, stored section scores in Azure blob, and delivered a Power BI trend dashboard plus a Power Apps self-service review tool for content owners.
  • Data visualization and insights: Enabled data-driven decisions by modelling and blending ServiceNow, Adobe Analytics and REST-API data in Snowflake, then created executive Power BI reports that provide predictive and diagnostic metrics guiding self-service strategy.
  • GenAI chatbot enhancement: co-developed an internal support bot in Microsoft Copilot Studio, connecting SharePoint IT knowledge sites to a vector database and crafting RAG prompts for an LLM, boosting top-answer relevance; work was delivered in Agile sprints and version-controlled with Git and Azure DevOps.
  • Leveraged excellent communication, data storytelling, and cross-functional collaboration to align every AI deliverable with real-world workflow needs.

Data Analyst and Automation

Volvo Penta
06.2024 - 08.2024
  • Created a proof-of-concept chatbot in Microsoft Power Virtual Agents, wired to Power Automate flows that execute live DAX queries on Power BI datasets; gave the sales team instant KPI snapshots without waiting for a manual report.
  • Built Decision-Tree and XGBoost models using Python (pandas, NumPy, scikit-learn) in azure databricks that suggested price tiers with 99 % validation accuracy, reducing routine spreadsheet work for the pricing analysts.
  • Data-pipeline contribution: used PySpark and pandas to clean multi-year sales records and enrich them with competitor-price data scraped from retail websites, supplying the consolidated dataset that powered the team’s 2025 sales-forecast model.

System/IT Integration Developer

DXC Technologies
08.2020 - 04.2022
  • Automated ServiceNow PC lifecycle through iPaaS cloud workflows on Dell Boomi and MuleSoft, covering stock checks, order creation, user notifications, login validation and asset returns, handling around 2 800 api requests per month and cutting manual ticket work by 85 % while boosting SLA compliance from 78 % to 95 %.
  • Built an Azure Logic Apps ETL pipeline that streams ServiceNow request data into Tableau dashboards, giving near-real-time IT-service KPIs and cutting report turnaround from 3 days to 45 minutes.
  • Integrated Salesforce, Azure and legacy HTTP/FTP endpoints via REST and RAML APIs with JSON, XML and CSV payloads; developed Java and Groovy scripts for complex data mapping, validation and dynamic routing, and hardened releases with Postman test suites.
  • Owned the full SDLC: authored designs in Confluence, ran peer code reviews, and deployed through Git-based CI/CD pipelines in Azure DevOps and Jenkins, delivering resilient hybrid-cloud integrations that sustaining 99.92 % integration uptime in Agile sprints.

Application Delivery Professional

DXC Technologies
07.2018 - 05.2020
  • Provided L3 technical support for ABB’s applications using BizTalk-based integrations (BizTalk 2013 R2/2016, IBM MQ/App Connect), using C#/.NET to debug orchestrations, maps and pipelines while sustaining over 95 percent uptime in QA and production.
  • SQL Development & Data Integration: designed schemas and maintained SQL Server 2014-2019; built and tuned high-volume T-SQL procedures, views, triggers and SSIS/ETL packages to move and transform data between systems, automating maintenance with PowerShell and SQL Agent jobs to cut manual effort by 30 %.
  • Resolved P1–P3 incidents via ServiceNow, analysing REST/SOAP (XML/JSON) payloads and Azure services (Logic Apps, Functions, Service Bus, Storage), and guided UAT/go-live fixes to deliver durable performance improvements.

Education

Master of Science - AI And Automation

University West
Trollhättan, Sweden
08-2025

Bachelor of Science - Electronics And Communication Engineering

Anna University
TamilNadu, India
05-2017

Skills

  • MACHINE LEARNING (SCIKIT-LEARN),COMPUTER VISION(OPENCV), NEURALNETWORKS (KERAS, TENSORFLOW),NLP(NLTK)DATA ANALYSIS

  • API MANAGEMENT,SOFTWARE SOLUTIONS AND AGILE DEVELOPMENT METHODOLOGIES

  • Coding LANGUAGE: C#, PYTHON, PLC, JAVA, HTML, CSS, Groovy AND POWERSHELL SCRIPT

  • DATABASE: MS SQL, AZURE TABLE STORAGE, MYSQL, MONGODB

  • THIRD-PARTY TOOLS: POWERBI, TABLEAU, JUPYTER NOTEBOOK, VS CODE,TWIN CAT 31, ABB ROBOT STUDIO, MS AZURE, MS AZURE OPENAI, MACHINE LEARNING STUDIO MS EXCEL, ADOBE ANALYTICS AND GITHUB

  • Predictive modeling, Natural language processing, Model evaluation, Data wrangling, Big data analytics, Dimensionality reduction, Principal component analysis

Certification

  • Certified in ABB Industrial Robotics Programming
  • Microsoft Azure (AZ-100, DP100)
  • Python Programming for MLOps - Production Environment - 2025
  • Mulesoft certified Professional & Professional DellBoomi Developer

Accomplishments

  • Intercollegiate Badminton Player
  • 20+ certificates in Chess, Poetry, quizards and others
  • 5+ Kudos/Spot Awards at DXC for escalation handling, food fest coordination, and event organization

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Swedish
Elementary (A2)
Hindi
Intermediate (B1)

Hobbies and Interests

  • Badminton, Chess, Cycling, Poetry and Hiking

Timeline

Data Science Intern

Volvo Cars
02.2025 - Current

Data Analyst and Automation

Volvo Penta
06.2024 - 08.2024

System/IT Integration Developer

DXC Technologies
08.2020 - 04.2022

Application Delivery Professional

DXC Technologies
07.2018 - 05.2020

Master of Science - AI And Automation

University West

Bachelor of Science - Electronics And Communication Engineering

Anna University

Similar Profiles

CREATE PROFILE
Geetha Venkatesan