Customer: PWA - Public Works Authority – Middle East
Project Type: SMAX installation and Implementation and Integration
Activities:
- On -Premise SMAX installation 2021.02
- SMAX 2021.05 Upgrade
- PostgreSQL DB HA
- Native SACM solution implementation
- LDAP Integration
- OBM integration
- Email integration
- REST API Integration
Customer: TDRA – Telecommunications and Digital Government Regulatory Authority
Project type: SMAX installation and Implementation and Integration
Activities:
- On -Premise SMAX installation
- Email integration
- PostgreSQL DB HA
- Native SACM solution implementation
Customer: Verizon, Atlanta, US
Project type: SMAX installation and upgrade
Activities:
- On -Premise SMAX installation
- OOB Configuration of SMAX Modules - IM, SLA
- Implementation of Incident Management Module
Customer: Convergys
Project type: Installation and implementing MF Service Manager 9.52
Installing and implementing SMA-SM mixed mode scenario 1
Activities:
- SM installation
- SMA installation and setup
- Service Portal set up and configuration
- Collaboration and smart Analytics set up
- Service Manager tailoring
Customer: Nexteer
Project type: Nexteer SAW Foundation Implementation
Activities:
- Service Catalog Set up
- Email integration
- LDAP Integration
Customer: HPE
Project type: SRA –PSX integration
Activities:
- Propel Installation and Configuration
- Detail design study and discussion
- Use Case Study
- Involved in implementing the service exchange (PSX) between MF Service anywhere, MF SM and Propel.
- Analyzing the client requirements in the area of Service request
- Customization of propel configuration files for the case exchange
- Developing FTL files for operation like create , update , close , reopen
- Adapter development for the integration
- Knowledge transfer
- UAT
Customer: ST Microelectronics
Project type: Service Manager Implementation
Activities:
- Requirement Analysis
- Creating Business Rules and editing the Workflows as per Customer Requirements
- Notification customization
- Configuration of REST integrations between SAW and third party tools
- Package promotion from one instance to another in-stance
Customer: Etisalat, UAE
Project type: HP Service Manager Based Implementation
Activities:
- Lead HP SM Developer
- Implementation of HPE SM Modules: CM, IM, SD, PM, SLM
- Daily operational Activities
Skills applied: HPE SM, Connect-It, Webservices, HP SM Format Control, Linux
Internal Deliveries and Tasks
- Delivery SMAX Trainings(Virtual, In-Person) to MF/HPE Customers
- Delivery of Service Manager 9.X Trainings(Virtual, In-Person) to MF/HPE Customers
- ITSM Process Consulting and Bug fixing related to HP SM System - Daily operational Activities
