Geetha Kodi

Geetha K is working as a senior ITSM technology consultant at Manag E Nordic/Manag E Sverige, Stockholm, Sweden, having nearly 14 years of IT experience. Geetha is primarily skilled and has experience in Service Management Automation suite(SMAX) administration and implementation.

Furthermore, Geetha has a deep understanding of how to interact with clients at a variety of points throughout the delivery process. Geetha worked with customers around the world and well traveled.

In ITSM, Geetha is certified in SMAX, ServiceManager and SNOW (CSA)

SMAX Certified Administration

• MicroFocus SMA- X
• HPE Service Anywhere
• HPE Service Manager
• Service now
• Kubernetes

Bjørn Kvile, Senior Project Manager, Co-founder and Board Member at Manag-E Nordic AS

bjorn@managenordic.no

• ITSM Delivery Consultant: Performed different tasks towards project delivery
• ITSM Pre-Sales Consultant: Performed different tasks, such as effort estimation, ITSM process recommendation towards pre sales activities.
• Operation and Maintenance: Performed post production activities such as support and maintenance.
• Knowledge Transfer and Training: Performed different tasks towards, delivering training and knowledge transfer for different type of audience.

Customer: Sopra Steria, Norway

Project Type: SMAX installation and Implementation

Activities:

- SOC Incident Module demo

- SOC Incident Module Implementation

- POC Implementation of Microsoft Teams integration with SMAX

Delivery Methodology

- Agile Sprint

Customer: Oslo Commune, Norway

Project Type: SMAX installation and Implementation

Activities:

- Implementation of Request Module

- Implementation of Incident Module

- Implementation of Change Module

Delivery Methodology

- Agile Sprint

Customer: Jotun, Norway

Project Type: SMAX installation and Implementation

Activities:

- Implementation of Request Module

- Implementation of Incident Module

- Implementation of Change Module

Delivery Methodology

- Agile Sprint

Customer: Norsk Helsenett, Norway

Project Type: SMAX installation and Implementation

Activities:

- Implementation of Request Module

Delivery Methodology

- Agile Sprint

Internal Projects and Tasks

SMAX POC (Proof of concepts) for the following

• SMAX to SMAX Integration
• SMAX to Confluence Integration for Knowledge Management
• SMAX to Teams Integration

- Agile Sprint

- LDAP Integration - OBM integration

Customer: PWA - Public Works Authority – Middle East

Project Type: SMAX installation and Implementation and Integration

Activities:

- On -Premise SMAX installation 2021.02

- SMAX 2021.05 Upgrade

- PostgreSQL DB HA

- Native SACM solution implementation

- LDAP Integration

- OBM integration

- Email integration

- REST API Integration

Customer: TDRA – Telecommunications and Digital Government Regulatory Authority 

Project type: SMAX installation and Implementation and Integration 

Activities: 

- On -Premise SMAX installation 

- Email integration 

- PostgreSQL DB HA 

- Native SACM solution implementation

Customer: Verizon, Atlanta, US

Project type: SMAX installation and upgrade

Activities: 

- On -Premise SMAX installation 

- OOB Configuration of SMAX Modules - IM, SLA

- Implementation of Incident Management Module

Customer: Convergys

Project type: Installation and implementing MF Service Manager 9.52

Installing and implementing SMA-SM mixed mode scenario 1

Activities:

- SM installation

- SMA installation and setup

- Service Portal set up and configuration

- Collaboration and smart Analytics set up

- Service Manager tailoring

Customer: Nexteer

Project type: Nexteer SAW Foundation Implementation

Activities:

- Service Catalog Set up

- Email integration

- LDAP Integration

Customer: HPE

Project type: SRA –PSX integration

Activities:

- Propel Installation and Configuration

- Detail design study and discussion

- Use Case Study

- Involved in implementing the service exchange (PSX) between MF Service anywhere, MF SM and Propel.

- Analyzing the client requirements in the area of Service request

- Customization of propel configuration files for the case exchange

- Developing FTL files for operation like create , update , close , reopen

- Adapter development for the integration

- Knowledge transfer

- UAT

Customer: ST Microelectronics

Project type: Service Manager Implementation

Activities:

- Requirement Analysis

- Creating Business Rules and editing the Workflows as per Customer Requirements

- Notification customization

- Configuration of REST integrations between SAW and third party tools

- Package promotion from one instance to another in-stance

Customer: Etisalat, UAE

Project type: HP Service Manager Based Implementation

Activities:

- Lead HP SM Developer

- Implementation of HPE SM Modules: CM, IM, SD, PM, SLM

- Daily operational Activities

Skills applied: HPE SM, Connect-It, Webservices, HP SM Format Control, Linux

Internal Deliveries and Tasks

• Delivery SMAX Trainings(Virtual, In-Person) to MF/HPE Customers
• Delivery of Service Manager 9.X Trainings(Virtual, In-Person) to MF/HPE Customers
• ITSM Process Consulting and Bug fixing related to HP SM System - Daily operational Activities