Gavin Doyle

Work History

Restaurant Manager

The Townhouse

02.2022 - 01.2023

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Created Food and beverage menu's with the team.
Organised all events, including afterwork themes, Dj nights, bespoke menu's for group events.
Created a balanced wine list.

Restaurant Manager

Brödernas

03.2021 - 01.2022

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Effectively managed Margin and timekeeping, and paperwork for new hires and terminations.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Achieved highest employee retention rate in region.
Correctly calculated inventory and ordered appropriate supplies.
full control of 2 restaurants in the region.

Restaurant Manager

The Townhouse

09.2019 - 11.2020

Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Organized special events in restaurant, including AW events etc
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Oversaw personnel to maintain adequate staffing and minimize overtime.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Food and Beverage Manager

Två Skyttlar

08.2017 - 08.2019

Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
Managed bar and wait staff including hiring, training, scheduling and wastage.
Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Improved average wine and alcohol spend per guest through , added knowledge of groups and wine pairing offers each evening and for each occasion.
Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Maintained highest standards for beverage quality and service.
Work hand in hand with the head chef on new menu ideas , weddings , special group requests.

Sales and Marketing Assistant

Browne's Of Sandymount

06.2016 - 08.2017

Prepared and delivered presentations to customers to highlight offerings and secure new business.
Implemented HACCP protocol to our restaurants.
Encourage interaction with foodservice companies weekly to create a healthier relationship.
Hiring and training of staff.
Key contact for all suppliers throughout the business.
Reduce costs and overheads for the group within our food and beverage sectors.
Work closely with the owner on a daily basis.

Key Account Manager

Redmond Fine Foods

01.2016 - 06.2016

Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Secured high-value accounts through knowing and listening to customers needs and wants.
Developed hotel sector within our business.
Achieve sales targets set by the company quarterly.
Grow revenue and increase margins.

Regional Sales Manager

Odaios foods

02.2012 - 01.2016

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Achieved regional sales goals.
Oversee weekly sales meetings / updates with sales representatives.
Work with purchasing department , customer service , marketing and distribution departments on a daily basis.
Manage and oversee sales team for Dublin region.

Summary

Overview

Work History

Restaurant Manager

Restaurant Manager

Restaurant Manager

Food and Beverage Manager

Sales and Marketing Assistant

Key Account Manager

Regional Sales Manager

Education

Certificate -

Certificate In Business Management - Business Management

Skills

References

Timeline

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