Gaurav Gupta
Stockholm
Summary
Service-oriented Delivery Manager with extensive knowledge of Service Management, project inspections and scheduling various parts of delivery systems. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Information Security Officer
Storebox
Stockholm, Sweden
06.2023 - 07.2024
- Running Internal and External scans
- Taking responsibility of implementation of security controls
- Responsible for all the PCI routines - Monthly, Quarterly, Half yearly and Yearly
- Helping in creating documentation and evidence for PCI audits
- Taking part in PCI audits to gain AoC for Storebox
- Helping team with Incident, Change and Problem Management
- Presenting regular feedback reports on IT security to the Security Groups.
- Enhanced company security posture by implementing risk assessments and vulnerability management.
- Developed a comprehensive cybersecurity strategy, aligning with industry best practices and regulatory requirements.
- Established strong relationships with cross-functional teams to promote a culture of information security awareness.
IT Delivery Lead
Nets
Stockholm, Sweden
06.2019 - 07.2024
- At Nets, we specialize in powering digital payments. We connect banks, businesses and consumers via an international network facilitating digital payments
- Spanning across the Nordic and Baltic region, we provide a broad range of card services, account services, and payment solutions for merchants
- My role is to help many departments within Nets that is a part of our international working environment (Sweden, Denmark, Norway, India and Finland)
- Work in close relation with our product owners and my role is to manage technical dependencies outside our department (domain) and coordinating deliveries
- Responsible for the deliveries of IT Merchant Services, Commerce Enablement domain in Nets, with focus on Storebox, DAM(Digital Asset Management), NAA(Nordic Alternative Acceptance products) and MS Prepaid Cards
- Work closely with both local and nearshore Scrum teams in Sweden, India and Poland among others
- My teams are working with many of the latest technologies and our focus is to work true agile that enables us to do continuous integrations and have short time of product features to market.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Delivery Manager
Sogeti
01.2017 - 05.2019
- Responsible for Service Delivery of various projects under Swedbank TMS (Card Terminal Services) account
- Responsible for the Application Maintenance & Support of the TMS systems
- Responsible for all Software development On and Offshore (Rightshore model)
- Operational responsibility for the Incident, Problem and Change Management.
- Building and maintaining strong long lasting customer relationships for future team ramp-up
- Participate in the development & monitoring of key figures and reports within IT Service Management
- Ability to manage multiple projects and opportunities at a time, while paying strict attention to details
- Interactions and coordination with internal practice teams for fulfillment of the requirements
- Plan and secure stakeholder approval before Change and Releases
- Produces weekly and monthly reports with analysis for IT Management
- Preparing proposals and SOWs
- Involved in setting up processes and governance at account level
- Identify growth opportunities within Sogeti and collaborate with Sales team to ensure growth attainment and support Global Delivery.
- Enhanced service delivery by developing and implementing efficient processes.
- Streamlined operations for improved customer satisfaction and retention rates.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Led cross-functional teams to achieve project goals on time and within budget.
Solution Architect & Subject Matter Expert(SME)
Swedbank
01.2015 - 05.2019
- TMS(Terminal Management System): In order for the POS terminals to function they have to be loaded with parameters
- The system that enables this Card Swipe service is called TMS and it has two purposes: Provide a simple way to administrate parameters and terminal application software for POS terminals
- Handle ordering, stock and invoicing of POS terminals
- My Roles: Create and propose the solution design to Swedbank PO, business team for TMS system
- Analysis and mapping of functional requirements into technical and system objects
- Lead other developers and take full accountability for solution design and Implementation
- Experience of operating globally in business aligned functions
- Subject matter expert in one or more IT capabilities, including: integration, information & process modelling, solution design, analytical & visualization technologies, TMS User Interfaces
- Technical knowledge and experience in solution design and delivery using application servers, databases, web delivery technologies
- System Testing of the entire application after a particular enhancement
- Interaction with client during the course of implementation
- Support the client for the incidents coming in day to day work in Swedbank.
Team Lead & Sr .Net Consultant
Sogeti
01.2015 - 12.2016
- Responsible for managing the implementation efforts and leading the software project team to ensure milestones and deadlines are met
- Professionally develop written software requirements and document tool control architectures
- Participate in design reviews to ensure the design team is cognizant of software requirements and that the software design has a high probability of compliance to agreed-to requirements
- Work with customers to understand their requirements and align software feature and performance expectations
- Become an Application Expert in order to guide new tool deployments
- Design and Development of VB6 application, .NET and VB.Net based solution.
Senior .Net Developer & Consultant
Scania Group
10.2012 - 12.2014
- Worked on Development, maintenance and support of Sales applications(CAST & QT) being used by Scania sales organizations in different countries
- Develop and implement new change requests
- Requirement analysis and documentation
- Configure different sales applications based on changes in interacting systems
- Involved in system design and worked closely with System Analyst
- Provide application support to customers from more than 25 different countries worldwide
- Accountability for change and release management process
- Document quality and user manuals as used by users.
Software Developer
LTI - Larsen & Toubro Infotech
Mumbai, India
11.2009 - 10.2012
- Implemented [Analysis, Design, Coding and Testing] the enhancements requested by the application owner for the whole application
- Design and Development of .NET and VB.Net based solution
- System/Unit Testing of the entire application after a particular enhancement
- Interaction with client during the course of implementation.
Education
Master of Business Administration (MBA) - Information Technology
IIMM - PRIST University - CDE
Chennai, India07.2012
Bachelor of Engineering (BE) - Electronics and Communications Engineering
Oriental Institute of Science & Technnology
Bhopal, India07.2009
HSC - PCM + Computer Science
Bal Bharati Public School
Bhopal, India07.2005
Skills
- ITIL Process
- Stakeholder Engagement
- Information Security Management
- Strategic Planning
- IT Service Management
- Service-Level Agreements (SLA)
- Change & Problem Management
- Incident Management
- Cross-functional Collaboration
- Vulnerability Assessment & Penetration Testing
- Vendor Risk Management
Accomplishments
- Received Letter of Recommendation from higher management of SCANIA Network B.V in The Hague, Netherland.
- Key person to take the transition in short time from one of the vendors of Swedbank and got appreciated with title of Black Belt Ninja.
- Most consistent and loveble Delivery Manager with to achieve best CSI by fulfilling all KPI.
- Name was published on Sogeti & Swedbank’s Intranet for being 1st in Sweden and starting the Contactless Technology payments for Swedbank on TMS.
- Sogeti CEO said he is getting prouder and prouder of me for good work on TMS.
- Saved millions of SEKs for Swedbank and created whole new environment in Sogeti for which third party was asking few millions.
- Migrated very complex TMS system to new platform with new changes in systems which was almost impossible for VB6 application. Previous company tried for many years and failed to do the same due to third party dependencies.
Certification
- MCTS: .NET Framework 4, Web Applications, Microsoft, 8983720
- MCPS: Microsoft Certified Professional, Microsoft, 8983720
- ITIL 4 Foundation Certificate in IT Service Management, AXELOS Global Best Practice, GR671089411GG
Honors Awards
- Recommended Software Developer by SCANIA Networks B.V, SCANIA Networks B.V, Netherlands, 04/2014
- Black Belt Ninja, Swedbank & Sogeti, 08/2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionCareer advancementHealthcare benefitsPersonal development programsTimeline
Chief Information Security Officer
Storebox
06.2023 - 07.2024
IT Delivery Lead
Nets
06.2019 - 07.2024
Service Delivery Manager
Sogeti
01.2017 - 05.2019
Solution Architect & Subject Matter Expert(SME)
Swedbank
01.2015 - 05.2019
Team Lead & Sr .Net Consultant
Sogeti
01.2015 - 12.2016
Senior .Net Developer & Consultant
Scania Group
10.2012 - 12.2014
Software Developer
LTI - Larsen & Toubro Infotech
11.2009 - 10.2012
Master of Business Administration (MBA) - Information Technology
IIMM - PRIST University - CDE
Bachelor of Engineering (BE) - Electronics and Communications Engineering
Oriental Institute of Science & Technnology
HSC - PCM + Computer Science
Bal Bharati Public School
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