Gabriela Stoyanova
Amsterdam
Summary
Proficient in sales driving, administration, and delivering exceptional customer service, with the ability to adapt to diverse environments. I am seeking a new opportunity that offers flexibility, where I can embrace new challenges. Known for being dependable, trustworthy, and dedicated to maintaining high performance, both independently and as part of a team.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Financial Administration Employee
Stromma
Amsterdam, The Netherlands
12.2023 - Current
- Quickly learned and applied new skills to daily tasks.
- Obtained proficiency in Excel and financial systems as Navision.
- Assisting with reports and meeting deadlines.
- Managing creditors and debtors accounts.
- Creating budgeting overviews and reports using Excel.
Sales Representative
Stromma
Amsterdam, The Netherlands
04.2023 - 12.2024
- Maintaining strong customer relations.
- Booking and coordinating private boat events.
- Collaborating with planning and operations teams to ensure smooth workflow.
- Resolving customer concerns promptly to maintain satisfaction.
Head Hostess
PPHE
Amsterdam, The Netherlands
04.2022 - 12.2022
- Booking reservation via phone, email and restaurant platform. Events organizing.
- Welcoming guests upon arrival, creating a friendly atmosphere from the start.
- Handling special events such as parties and private dinners.
Front Office Executive
Concorde
Veliko Tarnovo, Bulgaria
03.2018 - 12.2021
- Meet and greet of guests.
- Managing guest bookings for smooth check-in and check-out processes.
- Offers and invoices management.
- Creating checklists and schedules for the rest of the staff.
Sales Advisor
Golden Pear
Southampton, New York, USA
05.2017 - 10.2017
Hostess
75 MAIN
Southampton, New York, USA
05.2017 - 10.2017
- Booking calls and reservations.
- Managed reservations and seating arrangements for smooth operations.
- Floor maintenance and preparation.
Education
Diploma of Higher Education -
Foreign Language High-school
09.2011 - 05.2016
Bachelor of Applied Linguistics and Social Studies - Linguistics
University of Veliko Tarnovo
09.2016 - 10.2021
Applied Psychology and Sociology
University of Veliko Tarnovo
09.2016 - 06.2017
Skills
- Problem-solving
- Adaptability
- Time management
- Attention to detail
TECHNICAL SKILLS
- Skilled in Microsoft Office, Excel proficiency
- Experienced in Navision
- Experienced in Power BI
Languages
English
Fluent
Bulgarian
Native
French
Intermediate
Serbian
Elementary
Certification
- French DELF Certificate, French Ministry of National Education (2014)
- Certificate in Freight Forwarding and Logistics, NSBS (2022)
Timeline
Financial Administration Employee
Stromma
12.2023 - Current
Sales Representative
Stromma
04.2023 - 12.2024
Head Hostess
PPHE
04.2022 - 12.2022
Front Office Executive
Concorde
03.2018 - 12.2021
Sales Advisor
Golden Pear
05.2017 - 10.2017
Hostess
75 MAIN
05.2017 - 10.2017
Bachelor of Applied Linguistics and Social Studies - Linguistics
University of Veliko Tarnovo
09.2016 - 10.2021
Applied Psychology and Sociology
University of Veliko Tarnovo
09.2016 - 06.2017
Diploma of Higher Education -
Foreign Language High-school
09.2011 - 05.2016
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