Francisca Emmanuel
Västerås
Summary
A dedicated, analytical, and results-oriented project coordinator with extensive experience in managing administrative activities and supporting digital transformation projects. Certified Scrum Master with proven skills in facilitating project planning, execution, user testing, and team coordination, with high-quality standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Project Manager - Remote
ANT Cyber Engineering Ltd
Accra
08.2021 - 09.2024
- Proficiently managed the creation and maintenance of project documentation, including Standard Operating Procedures (SOPs), in alignment with the project management framework.
- Championed Agile methodologies, orchestrating Agile projects with precision and adaptability to meet evolving business needs.
- Lead the oversight and administration of on-site contractors to ensure optimal performance while adhering to project standards, policies, and processes.
- Proficiently managed software development and infrastructure/cloud migration projects, leveraging various technologies.
- Determined detailed project costs by comparing actual expenditures to the budget, and actively tracked project progress in terms of time, reporting any deviations.
- Health, Safety, and Fire Regulations Compliance: Maintained and promoted awareness of hygiene, health, safety policies, and fire regulations within the project environment.
- Successfully attained vendor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through effective reporting and management meetings.
- Expertly engaged stakeholders at all levels, effectively managing expectations and resolving conflicts to maintain project momentum.
- Mentored and developed team members, nurturing a culture of continuous learning and professional growth
- Conducted weekly overview and delivery assurance meetings, proactively addressing challenges and ensuring alignment with project objectives.
- Executed standard Delivery Manager duties, including defining project scope, developing detailed work plans, conducting RAID analysis, implementing governance structures, maintaining documentation, and mitigating project risks.
- Improved operational efficiency by conducting thorough site inspections and assessments, ensuring adherence to procedures and performance measures.
Associate Cleaner - Part Time (Weekend)
Städkompetens I Norrland AB
Umeå
06.2017 - 08.2024
- Led various projects
- Ensuring that the working environment is conducive
- Assigned three health facility centers, where I ensure the floors, furniture, bathroom, kitchen and carpet are clean for the usage of the employees
- Responsible for restocking of supplies such as papers, tissues and cups
- Reported to my superior when I notice something is beyond my reach so it can be solved
Project Coordinator- Remote
Business Process Design Ltd
Accra
10.2017 - 06.2021
- Supported global project teams by managing project documentation, data entry, and system maintenance, ensuring all files were audit-ready according to SOPs and client-specific requirements.
- Applied Scrum Agile methodologies to enhance project workflow, coordinating sprint planning sessions and facilitating team stand-ups to ensure timely delivery of key project milestones.
- Managed all vendors.
- Maintained personnel files and processed essential documents, such as employment letters and contracts.
- Coordinated and scheduled client meetings, ensuring accurate documentation through meeting minutes and follow-ups, contributing to efficient communication and project alignment.
- Managed access requests and tracked project-level documents, maintaining up-to-date repositories for seamless information flow.
- Led onboarding and training for new team members, ensuring a smooth integration into project workflows and company standards.
Business Support Manager
Genelec Support Services
Accra
05.2015 - 10.2017
- Provided guidance to department staff on administrative/operational procedures; Spearheaded the implementation of OneDrive as a document management system due to the lack of such, which led to consolidating files, improving accessibility, and reducing document retrieval time.
- Fostered culture of awareness and compliance to safeguard ongoing project operations by maintaining rigorous adherence to health, safety, and fire regulations within the project environment.
- Elevated performance by challenging status quo and instigating implementation of industry best practices across operations.
- Minimised downtime and mitigated potential damage by introducing management information tools for swift reporting and resolution of recurring faults.
- Contributed to the preparation of the department's budget and to its follow-up in coordination with the Budget Officer.
- Standardized communication via chat in Microsoft Teams for seamless communication among employees and increased productivity through less interruptions.
- Coordinated staff welfare, recruitment, and onboarding processes, enhancing employee engagement
- Developed and maintained policies.
- Managed daily administrative tasks, handled phone calls, emails, and office supply procurement.
Customer Service Representative
MEDX Health Systems
Accra
09.2010 - 10.2014
- Delivered exceptional customer support by addressing inquiries, scheduling appointments, and managing service information.
- Enhanced customer satisfaction by streamlining internal communication and processes for faster response times.
- Recognized for maintaining a positive and respectful atmosphere in high-pressure situations, ensuring client needs were met effectively.
Education
MASTER OF SCIENCE - BUSINESS ADMINISTRATION, SPECIALIZED IN MANAGEMENT
Umea University
Umeå10.2019
BACHELOR OF SCIENCE - MANAGEMENT STUDIES
Central University
Accra, Ghana10.2014
Skills
- MS Office
- ERP-Tengella
- Agile-Scrum
- Project management
- Microsoft 365
- Google Workspace
- Document Management Systems
- Rapt attention to detail
- RAID Management and Mitigation
- Continuous Process & Cost Control
- Documentation and Reporting
- Stakeholder and vendor engagement
- Team player
- Interpersonal and Communication Skills
- Time management
- Ability to prioritize tasks
- Ability to maintain confidentiality
Certification
Scrum master certification
References
Available upon request
Languages
English
First Language
Swedish
Upper Intermediate (B2)
B2
Timeline
Assistant Project Manager - Remote
ANT Cyber Engineering Ltd
08.2021 - 09.2024
Project Coordinator- Remote
Business Process Design Ltd
10.2017 - 06.2021
Associate Cleaner - Part Time (Weekend)
Städkompetens I Norrland AB
06.2017 - 08.2024
Business Support Manager
Genelec Support Services
05.2015 - 10.2017
Customer Service Representative
MEDX Health Systems
09.2010 - 10.2014
MASTER OF SCIENCE - BUSINESS ADMINISTRATION, SPECIALIZED IN MANAGEMENT
Umea University
BACHELOR OF SCIENCE - MANAGEMENT STUDIES
Central University
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