Folasade Alaba

• First point of contact for EMEA customers. Manage order queue, transport coordination and invoicing effectively using customer service platforms (CRM, ERP, telephony, KB).
• Improved customer service team efficiency with proactive communication of order updates to customers and internal stakeholders.
• Efficiently priotizes tasks to meet deadlines.
• Collaborates effectively with cross-sectional teams to guarantee on-time deliveries.
• Effectively take ownership of issues to resolve them quickly.
• Reduces delay in decision-making by promptly escalating issues to appropriate stakeholders for resolution.
• Volunteer in departmental projects.

• Coordinated closely with project managers during planning stages to guarantee on-time delivery of high quality products.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Improved internal control processes by conducting regular and thorough audits of documents and processes, identifying areas for improvement.
• Managed risks effectively by analysing controls, identifying risks to controls, and testing compliance.
• Contributed to management prompt decision-making by giving timely and regular audit reports on audit findings, offering actionable recommendations for improvements.

Supported in planning and executing projects successfully; scheduled meetings, took minutes of meetings and circulated the minutes after meetings, participated actively in vetting and managing vendors, negotiated contracts, tracked project tasks and deliverables, facilitated stakeholders communication.