Fiona Jacob
Saro,Hallands Lan
Summary
Accomplished Founding Partner at Hast International AB with a proven track record in transforming leadership, teams and patient safety outcomes through coaching and servant leadership.
Expert executive coach and supervisor partners with clients nationally and internationally, who wakes clients up to their greatness, and helps them find their power, clarity, wisdom and potential in transformative conversations.
A life-long leaner and nurse, who has experienced 'life at the edges' and has first hand led teams through 8 major disasters and helped them experience personal resilience and growth.
Overview
24
24
years of professional experience
Work History
Hast International AB
Founding Partner, Coach and Supervisor
03.2018 - Current
- International and national executive coaching, mentorship and supervision (60% of Job role).
- Specialize in helping senior leaders, professionals with personal productivity, clarity, creativity, and resilience.
- Co-developer of the ' Living in Power ' Programme (60 online videos and hybrid programme approach)
- Co-lead the ' Leading with Power' Programe (1 year) in person days (4) and monthly mastermind calls (8).
- Company strategist for development of new markets and marketing.
Resident Supervisor
Michael Neill - Genius Catalyst Inc
01.2021 - Current
- Lead live monthly supervision sessions on Zoom where I supervise a recorded coaching call with a coach.
- Analyze recorded coaching sessions for transformative impact and supporting the coach with Mastery.
- Facilitate 30-minute Q&A sessions post-supervision with group participants - up to 80 persons live.
- Debrief with coach for 1 hour and provide additional input and feedback where requested.
Director of Nursing Services VIP, Maternity Child
Ministry of National Guard Health Affairs
04.2014 - 03.2018
- Role was to transform the service from failing to safe. This level was achieved in 2018
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Managed 900 multicultural staff in key clinical areas.
- Oversaw high-volume departments (Labour and Delivery with 25,000 births annually, as well as surgical and Level 3 neonatal care operations.
- Led strategic and operational management, quality improvement, and policy implementation.
- JCIA accredited; contributed to achieving High-Reliability Organizations (HRO) status and CBAHI accreditation.
- Responsible for the healthcare of the King and Royal family.
Director of Nursing Services - Cardiac Hospital
Ministry of the National Guard Health Affairs
02.2010 - 04.2014
- Managed 800 nursing staff in a JCI accredited facility.
- Achieved awards for best Quality of Care Unit in 2013 and 2014.
- Staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Established effective communication channels between nursing staff and other departments, improving overall hospital functionality and team communications.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
Director of Nursing Services
Al Safat American Hospital
12.2008 - 03.2010
- Commissioned from plan a new 126-bed acute care hospital.
- Spearheaded recruitment efforts resulting in a diverse workforce that contributed positively to the organization''s success.
- Developed nursing policies for increased efficiency and better patient outcomes.
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Planned and assigned workload levels of nursing staff to direct patient care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Co-chaired the Executive Hospital Management and Commissioning Board.
Head of Strategy Implementation
Decon Sciences Ltd.
02.2007 - 12.2008
- Identified new market opportunities, and expanded company's reach and customer base.
- Evaluated emerging trends within the decontamination industry landscape to ensure continued competitiveness in a rapidly evolving market.
- Navigated complex regulatory environments, ensuring compliance with relevant laws and policies while maintaining strategic objectives.
- Developed key partnerships with industry leaders, resulting in mutually beneficial collaborations.
- Improved overall business performance through comprehensive data analysis and strategic planning.
- Led cross-functional teams to execute successful initiatives, driving significant revenue increases.
General Manager of Anesthetics and OR
Mid-Essex Trust,
03.2004 - 01.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 400 + professionals, fostering a positive work environment and high employee satisfaction.
- Supported and implemented Infection Control protocols in the OR areas
- Formulated policies and procedures to streamline operations.
- Worked as Out of Hours Covering Director on call 1 week out of every 4 to manage ER targets, disaster management and dealing with Press Queries.
Director of Nursing Surgery & Emergency Care
King Abdulaziz Medical City
03.2000 - 03.2004
- Managed surgery and emergency care divisions with over 800 staff from 42 different countries.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Established and monitored infection control programs to provide safe care during OR reconstruction to prevent transmission of disease and infection.
- Led strategic and operational management in a JCIA accredited facility.
Education
Masters in Coaching And Organisational Change - Coaching And Organisational Behaviour
Henley Business School
Henley On Thames, England 2017
MBA - Business Administration
Henley Business School
Henley-on-Thames08.2006
Bachelor of Science - Nursing (Hons)
University of South Bank
London09.1997
Diploma in Management - Healthcare Administration
Royal College of Surgeons Ireland
Dublin06.1994
Diploma - Communications
Royal College of Surgeons
Dublin 06.1993
Certificate Operating Theatre Techniques - Operation Room And Surgical Skills
Beaumont Hospital
Dublin, Ireland02.1989
Diploma in Psychology - Psychology
Royal College of Surgeons
Dublin, Ireland 06.1988
Certificate Nursing School (3 Years Training) - Nursing
St Laurence's Hospital
Dublin Ireland 05.1986
Skills
- Effective Communication
- Group leadership
- Building Relationships
- Teaching and training groups
- Ethics and integrity
- Coaching Techniques including listening, questioning and exploring
- Empathic and compassionate
Languages
English, Irish
Native language
Arabic
Intermediate
B1
Swedish
Upper intermediate
B2
Timeline
Resident Supervisor
Michael Neill - Genius Catalyst Inc
01.2021 - Current
Hast International AB
Founding Partner, Coach and Supervisor
03.2018 - Current
Director of Nursing Services VIP, Maternity Child
Ministry of National Guard Health Affairs
04.2014 - 03.2018
Director of Nursing Services - Cardiac Hospital
Ministry of the National Guard Health Affairs
02.2010 - 04.2014
Director of Nursing Services
Al Safat American Hospital
12.2008 - 03.2010
Head of Strategy Implementation
Decon Sciences Ltd.
02.2007 - 12.2008
General Manager of Anesthetics and OR
Mid-Essex Trust,
03.2004 - 01.2007
Director of Nursing Surgery & Emergency Care
King Abdulaziz Medical City
03.2000 - 03.2004
Masters in Coaching And Organisational Change - Coaching And Organisational Behaviour
Henley Business School
MBA - Business Administration
Henley Business School
Bachelor of Science - Nursing (Hons)
University of South Bank
Diploma in Management - Healthcare Administration
Royal College of Surgeons Ireland
Diploma - Communications
Royal College of Surgeons
Certificate Operating Theatre Techniques - Operation Room And Surgical Skills
Beaumont Hospital
Diploma in Psychology - Psychology
Royal College of Surgeons
Certificate Nursing School (3 Years Training) - Nursing
St Laurence's Hospital
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