Felix Bordon
Hotel Manager
Stockholm
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Hotel Manager
Elite Hotels of Sweden AB
Stockholm
01.2021 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Front Desk Office Manager
Elite Hotels of Sweden AB
Stockholm
04.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints by addressing issues with rooms promptly.
Service Manager
Elite Hotels of Sweden
Stockholm
02.2018 - 03.2019
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Developed customer loyalty programs to increase customer satisfaction.
Front Office Manager
Görvälns Slott
Stockholm
09.2015 - 09.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Touristic Support for Spanish Product
FTI Toui
Education
Bachelor of Science - Bachelor in Hotel And Event Management
Bachelor in Hotel And Event Management
Canary Islands, Spain 01.2010 - 09.2015
Bachelor of Science - Business Certificate
ISM - Internation School of Management
Munich, Germany 09.2012 - 06.2013
Skills
Strategic planning and analysis
Timeline
Hotel Manager
Elite Hotels of Sweden AB
01.2021 - Current
Front Desk Office Manager
Elite Hotels of Sweden AB
04.2019 - 01.2021
Service Manager
Elite Hotels of Sweden
02.2018 - 03.2019
Front Office Manager
Görvälns Slott
09.2015 - 09.2017
Bachelor of Science - Business Certificate
ISM - Internation School of Management
09.2012 - 06.2013
Bachelor of Science - Bachelor in Hotel And Event Management
Bachelor in Hotel And Event Management
01.2010 - 09.2015
Touristic Support for Spanish Product
FTI Toui