Summary
Overview
Work History
Education
Skills
Certification
Other competensis
Timeline
Generic
Felicia Andersson

Felicia Andersson

Södertälje

Summary

I have two bachelor degrees, one in Informatics and one in Business Administration. In addition to that, I have read an independent course in Information and Network Security. I have a great interest in IT, business development, project managing and Customer relationship management. I am currently working as a Service Management Consultant at IT Software, mainly working with project managing and implementing an IT Service Management Software (TOPdesk) and a AI chatbot (Ebbot).

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Management Consultant

IT Software
12.2022 - Current

My role at IT Software is best described as a project leader and implementation consultant. My role consist of b2b project management, software implementation, process development and education. I help Swedish public and private organizations to improve work processes with efficiency and increased customer satisfaction. I’m also responsible for analyzing and optimize the service organisation's work process and lead them in delivering Service excellence.

Contract Administrator and Firt Line IT Support

Clearon AB
09.2015 - 08.2019

In this role, I managed contract processing and case administration. I obtained autogiro consent and conducted credit checks, while also handling cases involving regulatory bodies such as the Financial Supervisory Authority. Additionally, I administered new customer accounts, ownership changes, and closures. I Provided comprehensive support by addressing inquiries and offering first-line IT support for the Wave POS system. My responsibilities also included managing payouts, responding to bank inquiries, installing software, and contributing to idea development initiatives.

Education

Separate Course - Information And Network Security

Högskolan I Halmstad
Halmstad, Sweden
12.2022

Bachelor of Science - Informatics

Södertörns Högskola
Huddinge, Sweden
08.2022

Bachelor of Science - Business Administration

Södertörns Högskola
Huddinge, Sweden
08.2022

Skills

  • Project Management
  • B2B
  • IT service management
  • Business development
  • Process Improvement
  • ITIL Expertise
  • Software implementation
  • IT Support
  • Informatics
  • Business Administration
  • Network security

Certification

  • ITIL Foundation Certificate in IT Service Management

Other competensis

  • Microsoft office
  • TOPdesk
  • Easit

Timeline

Service Management Consultant

IT Software
12.2022 - Current

Contract Administrator and Firt Line IT Support

Clearon AB
09.2015 - 08.2019

Separate Course - Information And Network Security

Högskolan I Halmstad

Bachelor of Science - Informatics

Södertörns Högskola

Bachelor of Science - Business Administration

Södertörns Högskola
Felicia Andersson