Fabrizio Pullarà

• Providing personalised design advice to customers, ensuring their rug choices meet their specific preferences and requirements
• Resolving customer claims and issues promptly and professionally
• Inbound calls help centre, handling a diverse range of customer inquiries and concerns related to rug products and orders
• Communicating with customers via email, ensuring timely and accurate responses to their queries.

• Led city tours with smooth navigation and engagement for large groups.
• Provided in-depth knowledge of local history, culture, and landmarks.

• Sourced talent and established collaborations with Happiness Photography Experience.
• Provided comprehensive training, managed operations, and optimized resource allocation.
• Negotiated agreements with B2B and B2C clients, fostering partnerships.
• Facilitated smooth onboarding and resolved conflicts among team members.

• Greeted and registered new clients, fostering long-lasting relationships.
• Assisted customers in completing purchases.
• Demonstrated automobiles, explaining characteristics, capabilities, and features, conducting test drives, and explaining services.
• Proficient in SaaS applications such as Dynamics and SharePoint.

• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maximised sales opportunities by regularly replenishing stock levels of recently sold products.

Same as above

• Provided effective supervision to employees across six hotels, excelling in communication, problem-solving, and training.
• Spearheaded talent acquisition efforts, recruiting skilled professionals to enhance the team.
• Demonstrated adept time management, meticulously planning tasks for optimal productivity.
• Exhibited crucial management acumen, resolving operational challenges and fostering a cohesive work environment.
• Successfully executed sales of products and services, driving business growth and profitability.

• Carried out efficiently equipment installations (i.e
• Software, hardware, consumables)
• Provided training on Points of Sale
• Completion of administrative tasks in a timely manner.

Same as above

• Answered incoming calls and responded to customer's emails
• Managed and resolved customer complaints, escalated issues to Supervisors
• Provided product and service information to customers, followed up contact where necessary
• Recognized, documented, and alerted the management team of trends in customer calls.