EZGI KARA
Linköping,E
Summary
Dynamic professional with a proven track record in customer support and technical problem resolution, notably at APPLE. Skilled in fostering client relationships and adept at leveraging IT support systems to enhance customer satisfaction. Achieved consistent target surpassing, demonstrating a blend of empathy and efficiency. A collaborative team player committed to continuous learning and performance improvement.
Overview
9
9
years of professional experience
Work History
Real Estate & Marketing Specialist
EasyRent
05.2023 - 12.2023
- Property evaluation: Assessing properties to determine their market value and potential for sale or rent
- Clear client communication: interacting with clients to understand their needs, preferences, budget constraints and implementing marketing strategies to promote properties, including online listing, advertisements, and open houses
- Market research: Staying updated of market trends, property values and competitor activities to provide informed advice to clients
- Complex financial transactions
- Prioritizing client's needs
- Preparation of contracts
- Handling of 20 clients per week
- Preparation of advertising materials for marketing campaigns
- Challenges: property owners can be on occasions, selective regarding choice of tenants
Games Presenter
Amazing Gaming
01.2023 - 04.2023
- Part of an international team involving multiple countries
- The main responsibility as a presenter was to deliver an excellent entertainment experience to players all over the globe
- Practicing English and communicating with people all over the world
- Organizational and planning of presentations
- Presentations to customers
- Being disciplined, organized and responsible
- Keeping a consistent pace and an engaging tone during presentations
- Customer relation building
- Interacting with customers in a professional and friendly manner
- Collaborating with other team members, such as the technical team, to ensure a seamless customer experience
- Used my own personality and positive attitude to deliver a great customer experience
- Showed responsibility and dedication to the work, team members and customers
Hotel House Keeping Professional
Best Western
Linköping
08.2021 - 04.2022
- Ensure that the guest's visit is memorable
- To meet each guest and day with energy and a world-class customer service
- Interest in interior design
- To be aesthetic and meticulous
- Having an eye for detail
- To be creative and contribute to creating a beautiful and inviting hotel
- To be able to take initiative
- Being able to deliver high-quality guest experiences
- Professional pride, happy to arrange a little extra for the guest
- Maintain the cleanliness of the hotel and ensure that the hotel's cleaning and environmental concept is followed
- Supervising and guiding team members (weekends only), providing feedback on their performance
- I was not officially appointed as a team leader, however on multiple occasions I assumed the role of team leader
- Mediation and problem-solving: balanced the needs of everybody in the team
- The building of trust in the team, by being consistent in the driving the team activities
- Being organized and setting a good example to the team members
Customer Service Representative
NETFLIX
Athens
03.2019 - 01.2020
- Being the frontline ambassador for the company
- Ensuring customer satisfaction
- Answering incoming customer inquiries via phone or email
- Handling inquiries and resolving issues with both empathy and efficiency
- Providing accurate and helpful information to customers regarding products, services, and company policies
- Turning customer frustration into gratitude
- Collaborating with other departments, such as sales or marketing, to address customer needs and improve the customer experience
- Providing feedback to management regarding customer trends and issues
- Dealing with a high volume of customer interactions daily and time management (resilience and determination)
- Fostering interdepartmental synergy for example providing customer feedback to product and development teams
- Frequent bonus granted
- Consistently exceeding expectations regarding average handling call time
- Created a large amount of revenue to the company due to efficient customer service
Senior Customer Technical Advisor
APPLE
Athens
01.2016 - 03.2019
- Being the frontline ambassador for the company
- Ensuring customer satisfaction
- Handling inquiries and resolving issues with both empathy and efficiency
- Turning customer frustration into gratitude
- Diagnosing and resolving complex technical problems related to Apple hardware and software
- Investigating and resolving customer complaints or issues and escalating as necessary
- Collaborating with other departments, such as engineering or quality assurance, to resolve technical issues and to improve product quality
- Providing feedback to management on customer trends and issues and suggesting improvements for the customer support experience
- Dealing with a high volume of customer interactions daily
- Consistent achievements of targets plus additional training resulted in my promotion to senior advisor
- Fostering inter-departmental synergy for example providing customer feedback to product and development teams
- Frequent bonus granted
- Consistently exceeding expectations regarding average handling call times
Purchasing & Executive Assistant
Guler Group Properties
Mersin
09.2014 - 12.2015
- Assisting in the management of a team of sales professionals, providing guidance, coaching, and feedback to help the team achieve their targets
- Building and maintaining relationships with key customers, partners, and stakeholders
- Strategic planning
- Vendor management and strategic planning to achieve timing expectations for sales of apartments
Education
Bachelor - Business Administration
University of Ordu
Ordu, Turkey01.2014
Skills
- Customer support
- Business development
- Call center operations
- Technical problem resolution
- Communication
- Client relationship building and management
- Empathy
- Time management
- Willingness to learn
- IT support systems
- Microsoft Office
- Collaboration
- Organizing promotional events
- Event management
- Performance improvement metrics
- Customer complaint resolution
- Interpersonal skills
- Flexibility to change
- Positive attitude
- Team player
- Independent work
- Problem-solving
- Smart TV
- Netflix
- Apple IOS
- MacOS
- Windows
- Apple Products
- ITunes
- Microsoft 365 Core Apps
Languages
working proficiency, fluent spoken and written, fluent spoken and written (mother tongue), basic, learning 2024 at SFI C2 COURSE
References
Available on request.
Personal Information
Citizenship: Turkish citizenship and residence in Sweden (Sambo)
Timeline
Real Estate & Marketing Specialist
EasyRent
05.2023 - 12.2023
Games Presenter
Amazing Gaming
01.2023 - 04.2023
Hotel House Keeping Professional
Best Western
08.2021 - 04.2022
Customer Service Representative
NETFLIX
03.2019 - 01.2020
Senior Customer Technical Advisor
APPLE
01.2016 - 03.2019
Purchasing & Executive Assistant
Guler Group Properties
09.2014 - 12.2015
Bachelor - Business Administration
University of Ordu
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