Evelina Svensson
Hörby,O
Summary
Proven Front Office Agent with a track record of enhancing guest satisfaction and boosting sales at Clarion Malmö Live. Demonstrates exceptional communication and multitasking proficiency, excelling in guest relations and upselling strategies. Known for a strong work ethic and remarkable brand representation, consistently delivering results beyond employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Agent
Clarion Malmö Live
04.2021 - 02.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Boosted sales by implementing effective sales strategies and building strong guest relationships.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
Front Office Agent
Quality Hotel The Mill
07.2021 - 02.2024
- Worked extra as Front Office Agent
- Served alcohol and food at the bar
- Cleaned the conference rooms and prepared it for arrival
Cashier
Lågpris
06.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Gymnasieskolan Vipan
Lund06.2021
Skills
- Guest Relations
- Upselling strategies
- Strong Work Ethic
- Multitasking proficiency
- Brand representation
- Exceptional communication
- Billing and Invoicing
- Problem-solving skills
Certification
- Supervisor Training - 2023
- CPR Training - 2023
Languages
Swedish
Native language
English
Advanced
C1
Timeline
Front Office Agent
Quality Hotel The Mill
07.2021 - 02.2024
Front Office Agent
Clarion Malmö Live
04.2021 - 02.2024
Cashier
Lågpris
06.2019 - 12.2020
High School Diploma -
Gymnasieskolan Vipan
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