Essa Al Ghazali
Uddevalla,O
Summary
Highly skilled technical engineer with expertise in enterprise management. Proficient in implementing, maintaining, and troubleshooting enterprise IT and network solutions. Collaborates with industry-leading professionals to stay updated on the latest technologies. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Dell Technologies
03.2023 - Current
- Resolve customer-reported issues while working closely with other multifunctional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues
Technical Support Specialist
Hemfixarna Nordic AB
01.2022 - 03.2023
- In this role, I had the task of the comprehensive installation and assembly of various devices, including, but not limited to, computers, printers, networking equipment, access points, cash registers, and monitors.
- This involves not only the physical setup of hardware, but also meticulous configuration to ensure optimal performance. In addition to installation.
- The responsibility to be proficient in troubleshooting and repairing technical issues, diagnosing faults, and implementing effective solutions to non-technical customers to minimize downtime and enhance operational efficiency was one of the essentials.
Vaktmästare
Stenbackeskolan
Uddevalla
07.2016 - 01.2019
- Responsible for maintaining the security and safety of the school building and grounds through diligent repairs and proactive maintenance.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Area Sales Manager
Cuisine Plus
11.2014 - 09.2015
- I had the responsibility to generate revenue from an assigned geographical location by planning and executing strategies to achieve sales targets and savings efficiencies, which I achieved within the agreed period.
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
Sales Representative
Alinma Bank
06.2013 - 02.2014
- Responsible for selling bank products to its retail customers.
- Been involved in the selling of Credit Cards, Bancassurance (insurance provided by banks), CASA (Current Account, Savings Account), etc.
- Generated new sales leads through cold calling and networking activities.
Sals Manager
SABB
04.2011 - 07.2013
- I had the responsibility to help customers with complaints and questions, give them information about products and services, and take orders.
- Helping customers to understand the product and answering questions about their services and products.
- Established relationships with key clients, while maintaining existing customer base.
Front Desk Supervisor
Majestic Hotel Group
Dubai
09.2005 - 02.2007
- Responsible for running the front lobby of an establishment, including welcoming visitors and taking their information.
- Greeted and welcomed guests in a friendly, professional manner.
- Processed payments, cashiering duties and credit card transactions accurately.
Education
Bachelor of Science - Network Technology and IT Security
University West
Sweden, Trollhattan06-2022
Skills
- Problem-Solving
- Network Operational Enhancements
- Technical Documentation
- System Troubleshooting
- Teamwork and Collaboration
- Issue Research
- Hardware upgrades
- Technical Troubleshooting
- Training and mentoring
- Customer Success Management
- Customer Support
- Network Engineering
- Ticket management
- Attention to Detail
- Virtualization Technologies
- Hardware Configuration
- Remote Diagnostics
- Troubleshooting and diagnosis
- Technical fault tracking
- Remote Support
- Technical Support
- Problem Resolution
Certification
- Associate - PowerEdge Version 2.0
- Google IT Support
- Scrum Master Certification
- NSE 3 Network Security Associate
Languages
Arabic
First Language
English
Advanced (C1)
C1
Swedish
Advanced (C1)
C1
Courses & Training
- VMware vSphere: Install, Configure, Manage [V8]
- VMware Data Center Virtualization: Core Technical Skills
- Take The Lead
- Cisco Certified Network Professional (CCNP)
- CCNP: Core Networking
References
References available upon request.
Timeline
Technical Support Engineer
Dell Technologies
03.2023 - Current
Technical Support Specialist
Hemfixarna Nordic AB
01.2022 - 03.2023
Vaktmästare
Stenbackeskolan
07.2016 - 01.2019
Area Sales Manager
Cuisine Plus
11.2014 - 09.2015
Sales Representative
Alinma Bank
06.2013 - 02.2014
Sals Manager
SABB
04.2011 - 07.2013
Front Desk Supervisor
Majestic Hotel Group
09.2005 - 02.2007
Bachelor of Science - Network Technology and IT Security
University West
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