Emily Sequeira

• Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Trained 4 new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.

• Trained and supervised 4 barista workers to maintain and uphold store policies and optimize staffing patterns.
• Monitored customer feedback to improve barista performance and customer service.

• Recruited and trained 1 new bartender and 2 bar-backs to help maintain talented team.
• Enhanced team productivity through effective task delegation.
• Mentored and trained staff members to ensure exceptional customer service standards.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently from 10 to 18, and teams ready to meet customer needs.
• Optimized table management by strategically seating guests based on reservation status and party size to best suit our 20 table limit.
• Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business by 10%.

• Participated in 2 wine tasting events.
• Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
• Collaborated with 3 event planners to create seamless experiences for clients and guests, including my boss, Gustav.
• Demonstrated respect, friendliness and willingness to help wherever needed to all 70 guests.
• Proved successful working within tight deadlines and a fast-paced environment.

• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
• Minimized customer service complaints by expertly managing customer expectations during busy periods,.
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• Kept bar stocked with liquors, juices and garnishes for drinks.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Served about 150 customers alone during special events, nights, and weekends.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Member of The Debate Club, 2019 to 2021
• Thesis: Death and Maiden throughout history.

To what extent has the motif Death and Maiden symbolically changed through time?

An exploration of the artistic and symbolic changes in an ancient motif that repeats throughout history

Awarded the highest score.