Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Emilio Alicea

Holtsville

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Online English Tutor

Preply
02.2022 - Current
  • Developed personalized lesson plans tailored to diverse student needs.
  • Created immersive learning materials to enhance language acquisition skills.
  • Engaged students in discussions on current events, sports, and music.
  • Provided one-on-one online tutoring sessions to reinforce learning objectives.
  • Guided students on cultural aspects to enrich language comprehension.
  • Responded promptly to parental inquiries regarding student progress.
  • Explained complex concepts using clear examples and analogies.
  • Helped students build confidence in fluent and correct English speaking.

Sales Associate

Home Goods
Patchouge
08.2018 - 10.2020
  • Guided customers in selecting home goods and furnishings aligned with individual preferences.
  • Maintained organized, visually appealing merchandise displays to enhance shopping experience.
  • Delivered insightful product information to enrich customer engagement and satisfaction.
  • Collaborated with team members to exceed daily sales targets and elevate service standards.
  • Resolved customer inquiries and issues promptly to ensure loyalty and satisfaction.
  • Greeted customers warmly, providing exceptional service throughout their shopping journey.
  • Answered incoming calls to deliver information about store offerings, products, and services.
  • Cultivated relationships with peers and management to drive team performance and success.

Sales Associate

Modell's Sporting Goods
Brooklyn
11.2016 - 06.2018
  • Delivered exceptional customer service by assisting with product inquiries and providing solutions.
  • Managed cash register operations, ensuring daily balancing of cash drawers.
  • Handled returns and exchanges in compliance with company policies.
  • Educated customers on promotions, sales, and loyalty programs to enhance engagement.
  • Trained new cashiers on register protocols and customer service standards.
  • Operated cash register accurately, processing various payment types efficiently.
  • Greeted customers, addressing questions regarding products and services promptly.
  • Restocked shelves as necessary to maintain merchandise availability.

Education

High School Diploma -

James Madison High School
Brooklyn, NY
06-2014

Criminal Justice

John Jay College of Criminal Justice
New York, NY

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Team collaboration
  • Feedback delivery
  • Conflict resolution
  • Cross-cultural awareness
  • Organizational skills
  • Product knowledge
  • Technical troubleshooting
  • Active listening
  • Adaptability
  • Data entry
  • Time management

Languages

English
Native
Native
Spanish
Advanced (C1)
C1
Swedish
Intermediate (B1)
B1

References

References available upon request.

Timeline

Online English Tutor

Preply
02.2022 - Current

Sales Associate

Home Goods
08.2018 - 10.2020

Sales Associate

Modell's Sporting Goods
11.2016 - 06.2018

High School Diploma -

James Madison High School

Criminal Justice

John Jay College of Criminal Justice

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Emilio Alicea