Hi, I’m
Ellie Damjanovic
Customer Service Specialist
Malmö,Skåne
Summary
Experienced customer service professional with a strong background in managing client interactions and resolving issues effectively. Known for delivering exceptional service and creating positive customer experiences through excellent communication, active listening, and problem-solving skills. Adept at adapting to diverse customer needs and maintaining high satisfaction levels. Eager to leverage these skills in a Customer Experience Specialist role to enhance client satisfaction and contribute to a seamless customer journey.
Overview
6
years of professional experience
Work History
Self Employed Services
Jewellery Entrepreneur & Designer
05.2022 - Current
Job overview
- Launched and managed a handmade bead jewelry business, overseeing design, production, and sales.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Provided personalized client consultations, understanding their specific needs and preferences to create custom jewelry pieces.
- Managed custom orders, ensuring timely delivery and high levels of client satisfaction.
- Developed and implemented marketing strategies, including online advertising and social media campaigns, boosting visibility and sales.
- Identified and utilized effective sales channels, overcoming advertising challenges and enhancing market reach.
- Built strong customer relationships through personalized service, fostering loyalty and repeat business.
- Managed all aspects of business operations, including budgeting, inventory management, and supplier relations.
Self Employed Services
Pet Care & Client Services Specialist
04.2022 - Current
Job overview
- Provided comprehensive care for pets, including feeding, grooming, and administering medications.
- Developed and maintained strong relationships with pet owners through attentive and personalized service.
- Managed client interactions, scheduling, and marketing to ensure smooth business operations and high client satisfaction.
- Addressed client concerns and adapted to their needs, demonstrating problem-solving skills and flexibility.
- Maintained meticulous records and followed detailed care instructions, reflecting a commitment to high standards.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Streamlined processes for improved efficiency, resulting in faster resolution of client issues.
- Prevented potential accidents by closely monitoring pet behavior during playtime sessions and intervening when necessary.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
- Increased client retention with consistent follow-ups after appointments or boarding stays to ensure ongoing satisfaction.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Restaurant Orangeriet
Food & Beverage Attendant
02.2022 - 03.2022
Job overview
- Delivered outstanding service in a high-volume environment, managing multiple tables efficiently and ensuring high levels of customer satisfaction.
- Coordinated and collaborated with kitchen and bar staff to expedite orders and resolve any issues promptly, maintaining a seamless dining experience.
- Handled cash transactions and processed payments accurately, ensuring precision and accountability.
- Provided personalized service by anticipating and addressing guests’ needs, enhancing their overall dining experience.
- Maintained a clean and organized workspace, adhering to health and safety standards to ensure a welcoming environment for guests.
- Trained and mentored new staff members, sharing best practices and contributing to a cohesive team environment.
- Resolved customer complaints and issues with professionalism, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Created a warm and welcoming atmosphere for guests, making them feel comfortable and valued throughout their dining experience.
The Amazing Chocolate Workshop
Retail Supervisor (Seasonal Job)
10.2021 - 12.2021
Job overview
- Oversaw daily store operations, including opening and closing procedures, cash handling, and inventory management, ensuring accuracy, security, and compliance with company policies.
- Supervised and mentored a team of staff, providing training, coordinating schedules, and delegating tasks to foster a collaborative and high-performance work environment.
- Drove sales and enhanced customer experience by providing expert product advice, implementing strategic merchandising, and creating visually appealing displays. Achieved significant sales increases through effective customer engagement and recommendations.
- Provided exceptional customer service by addressing inquiries, resolving issues promptly, and maintaining a welcoming and positive store environment.
- Managed customer relations with professionalism, ensuring high levels of satisfaction and maintaining product quality.
- Created a positive store atmosphere by leading with a hands-on approach, balancing operational responsibilities with team management to enhance overall store performance and customer service.
- Implemented operational improvements and streamlined processes to boost efficiency and productivity within the store.
Copenhagen Kommune
School Cleaner
05.2020 - 07.2020
Job overview
- Upheld stringent cleanliness and sanitation standards in a school setting during the COVID-19 pandemic, adhering to comprehensive safety protocols established by Copenhagen Municipality.
- Executed meticulous deep cleaning and disinfection of classrooms, common areas, and high-touch surfaces, ensuring a safe and hygienic environment for both students and staff.
- Efficiently managed and coordinated cleaning schedules, liaising with school staff to minimize disruptions and optimize cleaning operations.
- Exhibited exceptional attention to detail and self-sufficiency, performing duties under pressure to support the health and safety of the school community.
Restaurant Sukiyaki
Senior Food and Beverage Server
02.2019 - 01.2021
Job overview
- Provided exemplary service in a high-traffic Japanese restaurant, independently managing the dining floor to ensure a seamless and enjoyable experience for a diverse clientele. Consistently received commendations for creating a warm and inviting atmosphere.
- Proactively engaged with customers to upsell menu items and promote specials, often increasing their total spend beyond initial expectations. Recognized for exceptional sales techniques and exceeding revenue targets.
- Excelled in a fast-paced environment by managing customer inquiries, processing orders, and handling payments with efficiency. Known for building rapport and addressing customer needs effectively, contributing to enhanced customer satisfaction.
- Developed extensive knowledge of Japanese cuisine and culture, providing insightful recommendations and tailored menu selections to enrich the dining experience. Enhanced customer satisfaction through expertise and personalized service.
- Maintained a positive and professional demeanor during challenging situations, including the COVID-19 pandemic. Adapted quickly to changes and resolved issues promptly, ensuring consistent customer satisfaction.
- Collaborated effectively with team members to ensure smooth restaurant operations and support organizational goals. Assisted in training new staff and fostered a positive team environment, contributing to overall team success.
Education
Harvard OnlineOnline/Remote
No Degree from CS50 Introduction To Computer Science
04.2001
FolkhögskolanMalmo, Sweden
No Degree from SFI Kurs C1
04.2001
Folkhögskolan Malmo, Sweden
No Degree from SFI Kurs BC
04.2001
ReDI School of Digital IntegrationMalmo, Sweden
No Degree from Introduction To Cybersecurity
04.2001
ReDI School of Digital IntegrationMalmo, Sweden
No Degree from Computing For Beginners
04.2001
Code InstituteOnline/Remote
No Degree from 5 Day Coding Challenge, IT
04.2001
Skills
Customer Service Excellence & Customer Relations
Excellent Communication
Active Listening & Interpersonal Skills
Empathy & Persuasiveness
Problem Solving, Critical Thinking & Adaptability
Social Media Management
Teamwork & Collaboration
Organisational Skills & Multitasking Abilities
Strategic Thinking & Business Planning
Cross-Cultural Communication
Languages
English
Native language
Swedish
Upper intermediate
B2
Danish
Elementary
A2
Timeline
Jewellery Entrepreneur & Designer
Self Employed Services
05.2022 - Current
Pet Care & Client Services Specialist
Self Employed Services
04.2022 - Current
Food & Beverage Attendant
Restaurant Orangeriet
02.2022 - 03.2022
Retail Supervisor (Seasonal Job)
The Amazing Chocolate Workshop
10.2021 - 12.2021
School Cleaner
Copenhagen Kommune
05.2020 - 07.2020
Senior Food and Beverage Server
Restaurant Sukiyaki
02.2019 - 01.2021
Harvard Online
No Degree from CS50 Introduction To Computer Science
04.2001
Folkhögskolan
No Degree from SFI Kurs C1
04.2001
Folkhögskolan
No Degree from SFI Kurs BC
04.2001
ReDI School of Digital Integration
No Degree from Introduction To Cybersecurity
04.2001
ReDI School of Digital Integration
No Degree from Computing For Beginners
04.2001
Code Institute
No Degree from 5 Day Coding Challenge, IT
04.2001