Elizete Lindh
sales, administration, project management
Helsingborg,Skåne
Summary
For the past 5 years I have been a dedicated and results-oriented global sales process manager/ project Leader and my mission is to effectively lead cross-functional teams, drive project success, and deliver exceptional results for Höganäs AB.
I thrive in fast-paced and international environments and I am committed to delivering projects and results on time and within budget.
I have also 10 + years experience in sales, customer support and supply chain. Working as an account manager, customer service and export specialist. Delivering goods/ solutions and exceptional experience to customers and stakeholders has always been my passion.
I am a curious and self motivated person, which has been on of my biggest professional assets, since I can quickly learn, process and use new knowledge to take decisions and drive improvements.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Global Sales Process Manager/ Risk Handling
Höganäs AB
11.2008 - Current
- Responsible for global sales and credit management process, driver of global credit committee, reporting customer overdue analysis to CFO and deciding actions to be implemented
- Project management – recently driver of a global standardization process for implementation of surcharge in pricing. Set up super user groups, discussion panels to gather results and worked closely with different interfaces to find best way forward. The project was delivered on time and had a huge impact on business, as sales could be tracked and analysed in a better way.
- Contract management – Improve and set up global processes for sales agents and distributors. Also including training the organization on ways of working.
- Continuous Improvement of processes and ways of working to achieve global standardization
- Pricing target follow up with continents - reporting to VP group business control
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Customer Service Coordinator
Höganäs Sweden AB
12.2012 - 11.2018
- Worked with bulk export of iron powder to our factories in India, USA and Brazil. Including handling of export documents
- Helped to solve issues in the supply chain and optimize impact of delays to accomplish just in time delivery with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Sales Manager/Sales Coordinator
Höganäs Sweden AB
09.2011 - 12.2012
- Responsible for the day-to-day customer support for Central Eastern Europe (CEE) on sales and order handling.
- Worked closely with agents, representatives, and distributors in various business, logistical and technical questions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales and Shipping Coordinator
Höganäs Sweden AB
01.2008 - 09.2011
- Responsible for export to South America and Spain - the whole chain from acknowledgment of orders to delivery of material at the customer´s factory.
- Handling of complaints, transportation and customer specific requirements as they appear
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Account Manager
JP infonet
09.2006 - 01.2008
- Sale of legal information database
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Planning of, and participating in, trade fairs
Education
Bachelor of Science - Industrial Engineering
Lunds University
Lund2005
Bachelor of Science - Industrial Engineering
Högskolan Dalarna
BorlängeSkills
- Analytical skills
- Communication with different stakeholders
- Project management
- Problem solving
- Continuous improvement
- Dynamics 365 - Global Super User
- M3 - Global Super User
- Microsoft Office
Languages
Portuguese
Native language
Spanish
Proficient
C2
Swedish
Proficient
C2
English
Proficient
C2
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Customer Service Coordinator
Höganäs Sweden AB
12.2012 - 11.2018
Sales Manager/Sales Coordinator
Höganäs Sweden AB
09.2011 - 12.2012
Global Sales Process Manager/ Risk Handling
Höganäs AB
11.2008 - Current
Sales and Shipping Coordinator
Höganäs Sweden AB
01.2008 - 09.2011
Account Manager
JP infonet
09.2006 - 01.2008
Bachelor of Science - Industrial Engineering
Lunds University
Bachelor of Science - Industrial Engineering
Högskolan Dalarna
Similar Profiles
Lisa Arras SkoglundLisa Arras Skoglund
Account Manager at Forenom Logitjänst ABAccount Manager at Forenom Logitjänst AB
Anne PolenikAnne Polenik
COST ACCOUNTANT at North American HöganäsCOST ACCOUNTANT at North American Höganäs
Joakim WiddasJoakim Widdas
AP/AR Accountant at Max Matthiessen AB (Agigo AB)AP/AR Accountant at Max Matthiessen AB (Agigo AB)