Elisa Sjöö

• Responsible for managing supply to customer through the end to end (e2e) Supply Chain for Middle East and African markets.
• Work is executed in a global, high paced e2e with strong focus on cross functional collaboration with other Key Internal Stakeholders.
• Main accountability for day to day operational Service delivery across supply chain ensuring orders delivered on time and Stock Outs avoided.
• Identifying and prioritizing activities to accomplish both short- and mid-term goals.
• Operational responsibility for supply to customers with authority to make operational decisions that ensure the timely supply of product whilst maximizing efficiencies for the business.
• Communicates daily around; orders, delivery plans, forecasts, stock levels etc. to prioritize and make the right decisions, balancing both Service and Cost, while keeping the Customer In-mind.
• Coordinating shipments of non-registered products to markets where patient are in urgent need of treatment.

• Planned and supervised shipments from product release to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays.
• Generated all documentation and information required for customer shipments.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
• Reported customer feedback to management, including any signs of customer dissatisfaction.
• Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Served customers in a friendly, efficient manner following outlined steps of service.
• I was the main person handling the supply to Russia throughout new challenges related to the current situation.
• Daily communication with customers and freight forwarders to provide information related to updates or changes that affects both parts.
• Quick actions to make sure that requested material get dispatched in time on the booked trucks.
• Creating crucial documentation related to individual shipment for successful exit process between EU to Russia.

• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Heavy lifting and carried packages throughout regular course of delivery.
• Completed rush deliveries on tight timetables to satisfy customer needs.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

• Picking and packing clothing items to be distributed to all physical stores within Sweden.
• Exceeded goals through effective task prioritization and great work ethic.