Eleftheria Sakka
Stockholm
Summary
During my tenure at Lifesum, I have gained important experience and a proven track record in enhancing customer satisfaction and handling complaints efficiently. Skilled in navigating high-pressure environments with empathy and a focus on results, I excel in teamwork and crisis management. My ability to identify and report app bugs reflects my keen attention to detail and problem-solving capabilities.
Overview
13
13
years of professional experience
Work History
Customer Service Support Agent
Lifesum
06.2015 - Current
- Reached a high level of communication with our customers while working with a fast developing app.
- Excelled in dealing with a crisis and worked through huge workloads, whilst keeping a perfect level of professionalism and ensuring customer satisfaction.
- Locating and reporting bugs in the app, with testing and bringing awareness to other teams.
- I have been praised on my team work. I have, through my experience, developed the ability to maintain the teams' good spirits in a crisis.
Customer Service Manager
Stardoll
03.2012 - 05.2015
- Dealt with a very young age group.
- Was involved in campaigns and the creation of localised content for the website.
Education
Graphic Design Certificate -
IEK Glyfadas
Glyfada, Greece06.2008
Skills
- Customer service excellence
- Effectiveness in a crisis
- Teamwork and collaboration
- Attention to detail
Languages
Greek, English
Native language
Swedish
Elementary
A2
Timeline
Customer Service Support Agent
Lifesum
06.2015 - Current
Customer Service Manager
Stardoll
03.2012 - 05.2015
Graphic Design Certificate -
IEK Glyfadas
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