Dushan Menaka Ellepola
41/27, Wekada Rd, Rukmale, Pannipitiya,Sri Lanka
Summary
A dynamic and enthusiastic Housekeeping manager with 19 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
20
20
years of professional experience
13
13
Certification
Work History
Assistant House Keeping Manage
ITC Ratnadipa Colombo
08.2023 - Current
- Managing 100+ house keeping staff including 15 house keeping supervisors
- Training and mentoring all new personnel to maximize quality of service and performance.
- Implementing daily, weekly and monthly cleaning routines for staff to follow.
- Collaborating with management to develop long-term strategies for housekeeping and janitorial department.
- Evaluating employee performance and recommended promotions, transfers and dismissals.
- Coordinating with outside vendors to provide supplies and equipment for staff.
Assistant Executive Housekeeper
Shangri-La, Colombo
06.2017 - 08.2023
- Supervise 80-100 housekeeping staff
- Administer day-to-day housekeeping operations and ensure a clean, tidy, pleasant welcoming environment for all the guests
- Maintain and enforce all quality and service standards and procedures for housekeeping services
- Ensure a smooth operation based on the forecasted occupancy by planning housekeeping schedules & shifts and assignments
- Ensure the preparation and updates of standard operating procedures
- Prepare departmental training plans and conduct trainings for the staff for their professional development
- Plan departmental inventory (linen, guest supplies, operating equipment etc.)
- Resolve complaints & queries to ensure a safe pleasant & enjoyable stay for guests
- Conduct PDR (Performance development review) for housekeeping staff
- Conduct Probation Evaluation for new housekeeping staff
- Responsible for department QIP (Quality Improvement
program) - Inspect facility cleaning and maintain strict adherence to health, safety, hygiene & other policies & procedures
- Coordinate with other departments for special projects such as event planning, decorations etc.
Housekeeping Supervisor
Mövenpick Hotels & Resorts
03.2017 - 06.2017
- Supervised 25 housekeeping staff
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
Senior Housekeeping Supervisor
Four Points by Sheraton, Dubai
06.2009 - 12.2016
- Supervised 31 housekeeping staff
- Made the duty roster for the department and attended management meetings
- Conducted Department trainings for the staff and interviews for recruiting new staff
- Made purchase requests, conducted inventories for the department and maintained records
- Managed the payroll system for the department
- Co-coordinated with the engineering department on routine maintenance projects
- Prepared the annual Housekeeping budget and CAPEX
Housekeeping Attendant
Jumeirah Beach Hotel
03.2004 - 10.2008
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
House Keeping Management -
Hotelschool The Hague
The Netherlands10.2015
Business Management -
The Golden Key Institute of Computer Tech Ltd
Colombo, Sri Lanaka09.2003
G.C.E (A/L) Accounting And Commerce -
St. Anthony's College
Kandy, Sri Lanka 1999
Skills
- Hospitality Management
- Computerized Maintenance Management
- Budget Tracking
- Statistical Forecasting
- Effective Customer Service
- Executive Leadership
- Coaching and Mentorship
- Office Supplies and Inventory
- Active Listening
- Business Documentation
- Client Privacy
- COVID-19 Safety Procedures
Accomplishments
- 5 years, Excellence Service Award 2022 - Shangri la, Colombo
- Silver Award, Customer Delight Program 2020 - Shangri la, Colombo
- Service Appreciation Awards 2017, 2019, 2020 - Shangri la, Colombo
- The Leader of the 1st quarter, 2015 & Runner up Brand champion leader, 2016, 2014 - Four Points by Sheraton, Dubai
- The Downtown Supervisor of the Quarter, 2012 - Four Points by Sheraton, Dubai
Certification
- Tourism promotion 2022 - Chamber of Tourism and Industry, Sri Lanka
- Room Hygiene & Disinfection for Quality Assurance, 2020 -Shangri-la headquarters, Hong Kong
- Train the Trainer In-house Program,2019-Shangri-La Colombo
- Shangri-La care, 2019-Shangri-la Learning & Development
- CPR, AED, And Basic first aid Training, July 2019-Sri Lankan Red Cross Society, June 2015-American Safety & Health Institute
- Presentation Skills Training, May 2013-Four Points by Sheraton
- Leading & Coaching modules Training, September 2013-Four Points by Sheraton
- Supervisor Skills Training, July 2011-Four Points by Sheraton
- Service Culture Training, Dec 2011-Four Points by Sheraton
- Introduction to the welcome and guest communication-Four Points by Sheraton
- PCI compliance Training-Four Points by Sheraton
- Star Guest training for Housekeeping leaders-Four Points by Sheraton
Languages
Sinhala
Native language
English
Upper intermediate
B2
Timeline
Assistant House Keeping Manage
ITC Ratnadipa Colombo
08.2023 - Current
Assistant Executive Housekeeper
Shangri-La, Colombo
06.2017 - 08.2023
Housekeeping Supervisor
Mövenpick Hotels & Resorts
03.2017 - 06.2017
Senior Housekeeping Supervisor
Four Points by Sheraton, Dubai
06.2009 - 12.2016
Housekeeping Attendant
Jumeirah Beach Hotel
03.2004 - 10.2008
House Keeping Management -
Hotelschool The Hague
Business Management -
The Golden Key Institute of Computer Tech Ltd
G.C.E (A/L) Accounting And Commerce -
St. Anthony's College
- Tourism promotion 2022 - Chamber of Tourism and Industry, Sri Lanka
- Room Hygiene & Disinfection for Quality Assurance, 2020 -Shangri-la headquarters, Hong Kong
- Train the Trainer In-house Program,2019-Shangri-La Colombo
- Shangri-La care, 2019-Shangri-la Learning & Development
- CPR, AED, And Basic first aid Training, July 2019-Sri Lankan Red Cross Society, June 2015-American Safety & Health Institute
- Presentation Skills Training, May 2013-Four Points by Sheraton
- Leading & Coaching modules Training, September 2013-Four Points by Sheraton
- Supervisor Skills Training, July 2011-Four Points by Sheraton
- Service Culture Training, Dec 2011-Four Points by Sheraton
- Introduction to the welcome and guest communication-Four Points by Sheraton
- PCI compliance Training-Four Points by Sheraton
- Star Guest training for Housekeeping leaders-Four Points by Sheraton
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