Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
ADDITIONAL DETAILS
Timeline
Generic

DORSAF TRABELSI

Nora,Sweden

Summary

Resourceful and detail-oriented administrative professional with a strong background in calendar management, customer support, document coordination, and data handling. Proven ability to thrive in remote work environments, adapt to dynamic team structures, and deliver high-quality results under minimal supervision.

Overview

6
6
years of professional experience

Work History

Accounts Receivable - Credit & Collection Analyst

Flowserve Business Support Center
Budapest, Hybrid
10.2022 - 03.2025
  • Managed a high-volume portfolio of client accounts, ensuring accurate tracking of outstanding payments.
  • Generated internal financial reports and forecasts for cash flow planning.
  • Collaborated cross-functionally with sales and finance teams to resolve billing discrepancies.
  • Developed streamlined workflows for document handling and account reconciliation.
  • Tools Used: SAP, Oracle, Excel, Outlook

Customer Service Representative

Support Services Group Europe
10.2022 - 01.2023
  • Delivered consistent and professional support via email and phone, maintaining a 95% customer satisfaction rate.
  • Efficiently handled ticket-based queries and helped improve internal response time metrics.

Sales Assistant & Tour Guide

City Sightseeing
Budapest
12.2021 - 07.2022
  • Handled sales transactions and resolved customer issues in real time.
  • Demonstrated flexibility and cultural sensitivity while supporting international tourists.

Communication Assistant Intern

Tunisia Export (CEPEX)
02.2020 - 08.2020
  • Supported administrative planning and coordination of marketing events and seminars.
  • Assisted with translations and documentation for international communications.
  • Conducted market research to support outreach and strategy.

Online English Tutor

We Work Remotely
Tunis
01.2019 - 07.2019
  • Created personalized lesson plans and learning materials for high school students.
  • Enhanced learners' communication skills and written fluency.

Education

MA - International Relations

Pázmány Péter Catholic University
Budapest
07-2023

BA - English for Professional Communication

University of Carthage
Tunis
07-2020

Baccalaureate Diploma - Experimental Sciences

Ben Arous High School
Tunisia
06-2017

Skills

  • Calendar & Inbox Management
  • Document Organization & Reporting
  • Microsoft Office & Google Workspace
  • Oracle, SAP (P01, P11)
  • Familiarity with Remote Collaboration Tools (Slack, Notion, Asana)
  • Multilingual Communication (English, French, Arabic)
  • Time Management & Task Prioritization
  • Customer Support & Internal Coordination

Languages

Arabic (Native), English (C1), French (B2), Swedish (A2)

Hobbies and Interests

Travel, Politics, Cooking, Sports

ADDITIONAL DETAILS

  • Technical Tools: Microsoft Office (Excel, Word, Outlook), Google Workspace, SAP, Oracle, Slack (familiar), Asana/Notion (basic exposure)
  • Soft Skills: Adaptability, Time Management, Self-Motivation, Multitasking, Interpersonal Communication
  • Remote Work Experience: Yes

Timeline

Accounts Receivable - Credit & Collection Analyst

Flowserve Business Support Center
10.2022 - 03.2025

Customer Service Representative

Support Services Group Europe
10.2022 - 01.2023

Sales Assistant & Tour Guide

City Sightseeing
12.2021 - 07.2022

Communication Assistant Intern

Tunisia Export (CEPEX)
02.2020 - 08.2020

Online English Tutor

We Work Remotely
01.2019 - 07.2019

MA - International Relations

Pázmány Péter Catholic University

BA - English for Professional Communication

University of Carthage

Baccalaureate Diploma - Experimental Sciences

Ben Arous High School

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