DORIS LOTERO PRADA
Slottsvägen 2
Summary
Energetic and result-oriented professional with experience and studies from three different countries. Has worked within education, translation, logistics and customer service. Recognized among peers as a very skilled, organized, independent and flexible co-worker, able to adapt to different people and work environments.
Overview
11
11
years of professional experience
Work History
Receptionist
Friskis och Svettis
09.2022 - Current
- Helping old and new members in what they need to feel welcomed and safe at the gym.
- Daily use of the booking system and cash register.
- Selling products.
Receptionist
Klättercentret Gallerian
02.2022 - Current
- Welcomes customers, accepts payment and ensures that the reception, shop and other service areas are always pleasant for all climbers.
Customer Cargo Specialist
Wallenius Wilhelmsen Ocean
02.2018 - 12.2021
- Coordination of cargo in order to fulfill contractual commitment and maximize customer satisfaction whilst contributing towards the best tonnage utilization with optimal cargo mix voyage and voyage results
- Daily usage of all my language skills both orally and written.
Administrative Assistant
Embassy of Uruguay
02.2017 - 01.2018
- Secretarial work such as:
- Maintaining Ambassador's schedule including arranging appointments, business trips, registration for outside meetings/seminars etc
- Taking care of visitors at the Embassy
- Handling outgoing or incoming correspondence (telephone calls, e-mails, letters, etc.)
- Maintaining electronic and paper records ensuring information is organized and easily accessible
- Conducting research and preparation of summary reports as assigned
- Unofficial translation and interpretation from English-Swedish to Spanish and vice versa.
Customer Support Manager / translator
Glorious Games Group AB
07.2016 - 11.2016
- Towards the Spanish, Italian and French markets
- Delivered first class customer service in English, Spanish, Italian and French for the online game
- Stardoll and ensured that the site remained a safe place for children
- Translated from English into Spanish, French and Italian marketing texts, Stardoll website, newsletters, etc
- Contributed to increase player's engagement through social media.
Customer Support Manager
Trig Entertainment AB
08.2014 - 12.2015
- Delivered first class customer service in Swedish, English, Spanish, Italian and French for the
- Trig cashback application
- Translated Trig website and any kind of document needed from English into my main languages.
French and Spanish Instructor
Berlitz International AB
12.2011 - 06.2014
- Leading, planning and teaching of French and Spanish to children and adults
- Received excellent feedback from students
- Customized classes and material according to the student's needs and goals
- Followed the Berlitz method in a creative, fun and effective way.
Technical Spanish Teacher
KTH, Royal Institute of Technology
02.2012 - 08.2013
- Prepared the course plan and taught technical Spanish at an advanced level to the students of the Engineering program.
Education
Intensive PT Online
StockholmSIFA (Stockholms Intensivsvenska För Akademiker)
Stockholm06.2016
Paris Sorbonne (Paris IV)
Paris07.2011
Master in Technical Translation EN-FR⇢ ES
ESIT
Paris07.2011
Universidad Del Atlántico
Barranquilla, Colombia09.2006
Skills
- Computer skills: Good knowledge of Windows and MS Office
- BRP System
- Customer and client relations
- Verbal and written communication
- Telephone skills
- Organization skills
- Office administration
Languages:
Spanish - mother tongue
French, English, Swedish and Italian - fluent
German - Beginner
Interests
Reading, podcasts, climbing and strength training, sports, cultural activities, psychology.
Timeline
Receptionist
Friskis och Svettis
09.2022 - Current
Receptionist
Klättercentret Gallerian
02.2022 - Current
Customer Cargo Specialist
Wallenius Wilhelmsen Ocean
02.2018 - 12.2021
Administrative Assistant
Embassy of Uruguay
02.2017 - 01.2018
Customer Support Manager / translator
Glorious Games Group AB
07.2016 - 11.2016
Customer Support Manager
Trig Entertainment AB
08.2014 - 12.2015
Technical Spanish Teacher
KTH, Royal Institute of Technology
02.2012 - 08.2013
French and Spanish Instructor
Berlitz International AB
12.2011 - 06.2014
Intensive PT Online
SIFA (Stockholms Intensivsvenska För Akademiker)
Paris Sorbonne (Paris IV)
Master in Technical Translation EN-FR⇢ ES
ESIT
Universidad Del Atlántico
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